Strengthening practice. Stimulating innovation. Demonstrating sustainable impact.


What can we do for your organization?​


Be ready to successfully meet the requirements of a value-based payment environment. We partner with you to assess and elevate your current practices, to understand and improve your fiscal models, and help you define and demonstrate your impact to your stakeholders.


Measure your results. Demonstrate your effectiveness. Learn from your experience. Our consulting staff bring the technical expertise, coupled with the “real world” community experience needed to help you to “measure what matters” and put your data to use to understand performance, drive improvement, and maximize your impact.


Set your organization’s course for the future. Our experienced consultants partner with you to develop a roadmap to support capacity building within your organization. We help you to assess and understand changes in the external environment as well as your current infrastructure, workforce, and internal processes so that you can develop your strategy for continued successful growth and development.


Transform the way you deliver services. Successful programs and services rely heavily on ensuring that staff at all levels have the skills and expertise needed for their increasingly complex and demanding work. CCSI’s expert staff work with you to clarify your priorities, deliver training in key areas, such as trauma-responsive practice, motivational interviewing, cultural competence, health equity – and to help you implement, sustain and spread these practices throughout your organization, building your capacity and helping to ensure lasting results.



Vice President, Consulting Services

Elizabeth Meeker, PsyD is Vice President of Consulting Services which brings together an expanding array of technical assistance and consulting services.  She leads a team of professionals with expertise in performance measurement and quality improvement, strategic analytics, cultural competence and health equity, and practice transformation to improve outcomes and sustain change.  Elizabeth is a seasoned consultant working with a broad...Read More



Director of Practice Transformation

Gwendolyn Olton, MA, BSN, RN is the Director of Practice Transformation where she applies her solid understanding of best practices in behavioral health and extremely strong consensus building and facilitation skills to help CCSI customers in their efforts to provide the highest quality care for the people they serve. Gwendolyn plays a lead role in researching, developing, and deploying new content and delivery modalities for practice change in multiple contexts related to...Read More



Director, Strategic Analytics & Performance Improvement

Dr. O’Connor is the Director of Strategic Analytics and Performance Improvement at CCSI, where she oversees consulting and technical assistance for health and human service providers in the areas of Value Based Payment success, data-driven decision making, and quality improvement. Previously, Dr. O’Connor’s experience centered on improving the quality of mental health care for children and adolescents. Dr. O’Connor has substantial expertise in research...Read More



Director - Cultural Competency and Health Equity

Ms. Reid-Rose leads CCSI’s work in the areas of Cultural Competence and Health Equity. With more than two decades of experience in the behavioral health field, she has served as a consultant and educator at the state, regional and national levels. Ms. Reid-Rose has extensive expertise in developing and implementing cultural competence assessments, training initiatives, and programs - helping agencies understand where they are on the continuum of cultural competence and then identifying...Read More

Meet Our Team

CCSI’s Consulting Services brings together a team of staff members with demonstrated expertise in the areas needed to help our customers meet these increasingly complex requirements, including: data capture, storage, and visualization; statistical methods; financial analysis and management;  program development; program evaluation and quality improvement;  training /practice implementation support; and stakeholder engagement.   We believe that providing an efficient way to access this full range of expertise and support will help us to deliver the integrated solutions our customers need to understand and articulate their impact on the system of care.  


From ACEs to ASSETS: A Community Approach to Growing Resilience

Through the experience of Monroe County, NY, this session explores how community collaborations to better understand ACEs and the power of resilience lead to meaningful change across child-serving systems. Unique, actionable data and collaborative efforts moved the needle in the ability to respond to trauma and to grow resilience. The data offer three clear areas where positive impact is possible, creating hope in the face of adversity and a replicable roadmap for individual and system change.

Presenter: Elizabeth Meeker, PsyD - Vice President, Consulting Services | Amy Scheel-Jones, MS Ed - Senior Consultant

Date and Time: 4/15/2020 12:00:00 PM

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Business Intelligence Concepts & Excel Tools: Get, Transform, Analyze, and Visualize Your Data to Drive Performance

As all our agencies strive to become more data informed, we continue to run into the concept of Business Intelligence (BI) and references to Business Intelligence tools. Unfortunately, I find that many organizations don’t really understand what BI means nor are they aware of some of the tools that they have on their desktop that can be used to gather, analyze and visualize the data they own. In this presentation we will explore the basic concepts related to BI and demonstrate functionality in...

Presenter: David Wawrzynek, MS, MBA - Senior Director, Fiscal Practice Improvement

Date and Time: 7/22/2020 12:00:00 PM

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The Golden Thread: How Culturally Informed Practices Support High Quality, Equitable Services

A successful organization ensures that the organization’s culture is in alignment with and values the culture of those it serves and those who deliver the services. This presentation will supply context to the changing expectations of providers. It will include an overview of how clinically and culturally informed practices support high quality, equitable services.

Presenter: Nancy Sung Shelton | Senior Consultant, Cultural Competence & Health Equity | Tricia Williams, Senior Consultant

Date and Time: 8/26/2020 12:00:00 PM

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Measures & Methods: Highlights from the Performance Driven Academy

In our role as upstate partner to the Managed Care and Community Technical Assistance Centers (MCTAC and CTAC), CCSI has developed a four-part learning series for the Performance Driven Academy 2020. The series includes two learning tracks, Measures and Methods and Financial Best Practices, which leverage best practices in data, change management, and financial operations that are critical to functioning in the aftermath of the pandemic crisis. This webinar will review the highlights of the...

Presenter: Lynette Thelen, Senior Consultant | Tricia Williams, Senior Consultant | Amy Jackson, Senior Healthcare Consultant

Date and Time: 9/30/2020 12:00:00 PM

Managed Care Readiness
Managed Care 101

Performance Management & Evaluation
Measures & Methods: Highlights from the Performance Driven Academy (NEW)
Making Data to Work for You: Driving Improved Outcomes for Measures That Matter
Making the Most of Available Data to Drive Performance
Measuring Service Impact: Tools that will Help
How Providers May Use PSYCKES Data to Impact Performance
Imagining a System of Care Performance Dashboard 
Why is Demonstrating Impact Important?
Experience Data Driven Decision Making In Children’s Services

Revenue Cycle Management/Fiscal Management
Business Intelligence Concepts & Excel Tools: Get, Transform, Analyze, and Visualize Your Data to Drive Performance (NEW)
Microsoft Business Intelligence Tools 
Essential Fiscal Business Practices in a World of Value-Based Payment 
Consolidated Fiscal Reporting (CFR) 101 - What you need to know!
HARP Adult BH Home & Community Based Services (HCBS) Building Blocks of Billing

Utilization Management, Quality Assurance and Quality Improvement Process Development
Supporting Utlization Management with Quality Clinical Documentation
Continuous Quality Improvement: What's in it for you?
Using Data to Measure Performance: Best Practice Guidelines and Examples

Value Based Payment Readiness
Strategies for Success in Changing Times
Why Collaborate?
What is the NYS value-based payment roadmap, and why do I need to know about it? 
Transitioning Your Clinic to Open Access: Common Strategies and Lessons Learned
Navigating the New Behavioral Health Care Environment - Creating the Road Map

Training & Practice Transformation

The Golden Thread: How Culturally Informed Practices Support High Quality, Equitable Services (NEW)
Social Determinants of Health: Morality in the Culture of Apathy and Privilege
Me, My Tech, and I
Understanding Stigma: Motivational Interviewing as a "Way of Being" and Skill That Embraces the People We Support
From ACEs to ASSETS: A Community Approach to Growing Resilience 
Taking a Pulse Check: Using the TIC OSAT to Assess Organizational Trauma-Informed Practices
Motivational Interviewing: Hope and Activation
Swimming Through Alphabet Soup: Communication Practices to Navigate any Acronym
Reflections on the Inpatient Psychiatric Experience
Trauma Informed Practices and the Changing Healthcare Environment
Me... You... We... Us: Cultural Competence, Health Literacy and Community 

Featured Articles:

Practice Transformation Cultural Competence
Community Based OrganizationsC
Conference Key Takeaways


Questions? Contact Us.