Cultural Competence and Health Equity

Innovative Transformation, Culturally Intelligent Change

Cultural Competence (CC) and Health Equity (HE) are an integral part of CCSI's array of services and critical to helping our customers engage with diverse populations, deliver effective services and achieve intended outcomes. Our Team will aid your organization to enhance your practices and programs, by formally incorporating CCHE components into system and program planning.  Through various activities: examining current practices; strategic planning and implementation; and specialized education and development of your leadership, workforce, customers and stakeholders, your organization could enjoy improved outcomes.

The CCHE Transformative Process:

CCHE Readiness Questionnaire (online) 

A current state evaluation of your organization’s history, development, values, and operational climate- as well as the levels of cultural awareness of top management, supervisors, and staff - all that are essential in the development of an effective transformative strategy.

Organizational Diversity Survey (online) 

An anonymous survey completed by your staff that collects the demographic composition of your organization.  This information aids in diversity initiatives and strategic recruitment, promotion and retention of a diverse workforce.

CCHL Organizational Assessment Tool (online) 

A self-assessment process used to aid in your organization’s transformative process and the improvement of internal and external customer service delivery to culturally diverse populations: including specific strategies that address cross-cultural areas of strength and those that require improvement to engender the enhancement of staff attitudes and practices, and organizational policies, procedures, supports, and structures. 

CCHE Consultation & Technical Assistance 

Introduces CCHE as a way of doing business and is a developmental process, focused on change management, with the goal to promote positive movement in achieving desired organizational and customer outcomes.  Coaches, mentors, and supports leadership, through adaptive approaches, while they are engaged in managing change within their organization. Provides technical assistance and supervision support in building a CCHE workforce.

Professional Development (varied modalities)

CCHE training and resources are designed to increase participant awareness and knowledge, build skills and competencies, and to drive practice change within your organization.

The Prevention, Access, Self-Empowerment and Support (PASS) Program

An innovative, curriculum-based prevention program for adolescents who experience challenges in their daily lives, or whose parents are contending with mental health issues. A strength-based approach aides participants and their families in developing the resources needed to maintain healthy and fulfilling lives.  Learn More about PASS.

Poverty Simulation

A highly interactive experience infused with cultural nuances, designed to help participants better identify with the needs of individuals contending with poverty. Decision-makers peek into the realities of the impoverished to better inform policies and service delivery, and professionals and community stakeholders gain empathy and awareness for the diverse world in which they work, live, play and worship. This 3-hour exercise includes the simulation, pre-/post-survey, and a debriefing at the conclusion.  A 2-hr follow-up session, 6-8 weeks after the Poverty Simulation, is a facilitated discussion where participants are guided to determine their “Commitment to Action” in addressing poverty.  Click here to learn more.

Community Stakeholder Forums - “Voice Your Vision”

An intentional and safe space for community stakeholders to express their “truth” and detail their experiences as service recipients.  Translating the collection of voices to inform critical policy-making activities in devising solutions to address programmatic, organizational, and systemic challenges and barriers.




Director - Cultural Competency and Health Equity

Ms. Reid-Rose leads CCSI’s work in the areas of Cultural Competence and Health Equity. With more than two decades of experience in the behavioral health field, she has served as a consultant and educator at the state, regional and national levels. Ms. Reid-Rose has extensive expertise in developing and implementing cultural competence assessments, training initiatives, and programs - helping agencies understand where they are on the continuum of cultural competence and then identifying...Read More



Senior Consultant Cultural Competence & Health Equity

Nancy Sung Shelton, M.A., works in the capacity of Senior Consultant, Cultural Competence & Health Equity at Coordinated Care Services, Inc. In her role, Nancy provides an array of consultation, technical assistance, and training support to organizations, their leaders, workforce, service recipients, and stakeholders. She has more than twenty years of experience working with diverse populations in a variety of management and leadership positions. Her work...Read More

Cultural Competence Webinars

RSS Feeds

The Democrat and Chronicle

Mendoza: Worst in virus battle still to come in Monroe County; Return to normal s..l..o..w

Published: Fri, 10 Apr 2020 09:00:08 +0000
Dr. Michael Mendoza said the local peak in COVID-19 cases is at least two to three weeks away, and the return to normalcy must be measured.

New York shutters golf courses, boat launches as coronavirus deaths grow

Published: Thu, 09 Apr 2020 23:31:16 +0000
New York quietly put golf courses on the non-essential business list Thursday, a move that will force them to shutter at least until April 29.

How NY, PA grocery stores are fighting to keep shoppers, employees safe amid COVID-19 pandemic

Published: Fri, 10 Apr 2020 09:00:19 +0000
Gloves, masks, Plexiglas shields, Clorox wipes — heres's how grocery stores are doing everything they can to keep customers and employees safe.

Your pets should be practicing social distancing, too

Published: Fri, 10 Apr 2020 09:55:48 +0000
The recent coronavirus diagnosis of a tiger at the Bronx Zoo has many wondering and worrying what the virus could do to their pets at home.

From renting exercise equipment to delivering custard, shops get creative to stay afloat

Published: Fri, 10 Apr 2020 08:51:45 +0000
The shut down has impacted small businesses severely, forcing them to shut down without income.

The Washington Post

Cash-starved hospitals and doctor groups cut staff amid pandemic

Published: Thu, 9 Apr 2020 23:05:00 EDT
Remaining workers face longer hoursand in some cases, pay cuts and reduced benefits.

You’re under a stay-at-home order? Here’s what that means in your state.

Published: Thu, 9 Apr 2020 17:50:55 EDT
State by state breakdown of stay-at-home orders, their rules and when they might end.

Did Ohio get it right? Early intervention, preparation for pandemic may pay off.

Published: Thu, 9 Apr 2020 16:23:00 EDT
It’s still too early to hand out credit, but Ohio’s covid-19 numbers are much lower than those in states of similar size.

Answers to your DIY face mask questions, including what material you should use

Published: Thu, 9 Apr 2020 13:30:15 EDT
Covering your mouth and nose is one more thing people can do in addition to social distancing and hand-washing to slow the spread of the novel coronavirus.

This hospital was built for a pandemic

Published: Thu, 9 Apr 2020 08:00:31 EDT
Rush University Medical Center in Chicago was designed in the aftermath of 9/11 to handle a widespread disaster. The coronavirus outbreak poses its first big test.

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