Cultural Competence and Health Equity

Innovative Transformation, Culturally Intelligent Change

Cultural Competence (CC) and Health Equity (HE) are an integral part of CCSI's array of services and critical to helping our customers engage with diverse populations, deliver effective services and achieve intended outcomes. Our Team will aid your organization to enhance your practices and programs, by formally incorporating CCHE components into system and program planning.  Through various activities: examining current practices; strategic planning and implementation; and specialized education and development of your leadership, workforce, customers and stakeholders, your organization could enjoy improved outcomes.

The CCHE Transformative Process:

CCHE Readiness Questionnaire (online) 

A current state evaluation of your organization’s history, development, values, and operational climate- as well as the levels of cultural awareness of top management, supervisors, and staff - all that are essential in the development of an effective transformative strategy.

Organizational Diversity Survey (online) 

An anonymous survey completed by your staff that collects the demographic composition of your organization.  This information aids in diversity initiatives and strategic recruitment, promotion and retention of a diverse workforce.

CCHL Organizational Assessment Tool (online) 

A self-assessment process used to aid in your organization’s transformative process and the improvement of internal and external customer service delivery to culturally diverse populations: including specific strategies that address cross-cultural areas of strength and those that require improvement to engender the enhancement of staff attitudes and practices, and organizational policies, procedures, supports, and structures. 

CCHE Consultation & Technical Assistance 

Introduces CCHE as a way of doing business and is a developmental process, focused on change management, with the goal to promote positive movement in achieving desired organizational and customer outcomes.  Coaches, mentors, and supports leadership, through adaptive approaches, while they are engaged in managing change within their organization. Provides technical assistance and supervision support in building a CCHE workforce.

Professional Development (varied modalities)

CCHE training and resources are designed to increase participant awareness and knowledge, build skills and competencies, and to drive practice change within your organization.

The Prevention, Access, Self-Empowerment and Support (PASS) Program

An innovative, curriculum-based prevention program for adolescents who experience challenges in their daily lives, or whose parents are contending with mental health issues. A strength-based approach aides participants and their families in developing the resources needed to maintain healthy and fulfilling lives.  Learn More about PASS.

Poverty Simulation

A highly interactive experience infused with cultural nuances, designed to help participants better identify with the needs of individuals contending with poverty. Decision-makers peek into the realities of the impoverished to better inform policies and service delivery, and professionals and community stakeholders gain empathy and awareness for the diverse world in which they work, live, play and worship. This 3-hour exercise includes the simulation, pre-/post-survey, and a debriefing at the conclusion.  A 2-hr follow-up session, 6-8 weeks after the Poverty Simulation, is a facilitated discussion where participants are guided to determine their “Commitment to Action” in addressing poverty.  Click here to learn more.

Community Stakeholder Forums - “Voice Your Vision”

An intentional and safe space for community stakeholders to express their “truth” and detail their experiences as service recipients.  Translating the collection of voices to inform critical policy-making activities in devising solutions to address programmatic, organizational, and systemic challenges and barriers.




Director - Cultural Competency and Health Equity

Ms. Reid-Rose leads CCSI’s work in the areas of Cultural Competence and Health Equity. With more than two decades of experience in the behavioral health field, she has served as a consultant and educator at the state, regional and national levels. Ms. Reid-Rose has extensive expertise in developing and implementing cultural competence assessments, training initiatives, and programs - helping agencies understand where they are on the continuum of cultural competence and then identifying...Read More



Senior Consultant Cultural Competence & Health Equity

Nancy Sung Shelton, M.A., works in the capacity of Senior Consultant, Cultural Competence & Health Equity at Coordinated Care Services, Inc. In her role, Nancy provides an array of consultation, technical assistance, and training support to organizations, their leaders, workforce, service recipients, and stakeholders. She has more than twenty years of experience working with diverse populations in a variety of management and leadership positions. Her work...Read More

Cultural Competence Webinars

RSS Feeds

The Democrat and Chronicle

Feds: Pawn shop owner Devin Tribunella used wire fraud to buy $400K worth of luxury cars

Published: Thu, 20 Feb 2020 09:08:32 +0000
Federal authorities seized four luxury automobiles from Devin Tribunella after he was charged in November with wire fraud and other charges.

Q&A: Tom Golisano talks about new book, entrepreneurs and 'no regrets'

Published: Thu, 20 Feb 2020 21:20:09 +0000
Paychex founder Tom Golisano talks about his new book, "Built Not Born," and his thoughts on donating more than $300 million of his fortune.

New restaurant opens in the former Wintonaire on North Winton Road

Published: Thu, 20 Feb 2020 17:52:10 +0000
Following a gut renovation, the new restaurant evokes the 1940s and serves lunch and dinner daily.

Coronavirus themed party at University at Albany sparks outrage, calls for investigation

Published: Thu, 20 Feb 2020 21:45:22 +0000
A video surfaced of a party at the University at Albany of students with a bucket full of Corona beers and a person wearing a surgical mask.

ICE director: NY Green Light Law is 'dangerous' for law enforcement

Published: Thu, 20 Feb 2020 22:15:15 +0000
Acting ICE Director Matthew Albence traveled to Rensselaer County on Thursday to speak out against the state's ban on sharing DMV data with immigration authorities.

The Washington Post

Coronavirus infections in China exceed 75,000; cases surge in South Korea

Published: Thu, 20 Feb 2020 21:49:00 EST
International experts say the disease will continue to spread globally even as the Chinese government seeks to present the image that it is coming to grips with the epidemic.

Coronavirus-infected Americans flown home against CDC’s advice

Published: Thu, 20 Feb 2020 19:50:00 EST
State Department chose to keep 14 infected passengers on planes flying to U.S.

Coronavirus claims lives of two passengers from Diamond Princess cruise ship, Japanese media says

Published: Wed, 19 Feb 2020 22:57:00 EST
China reported that the rate of new cases is declining, but international experts remained wary.

Watch this woman play the violin in the middle of brain surgery

Published: Wed, 19 Feb 2020 14:36:32 EST
The patient was anxious about losing the motor skills key to her music, so she stayed awake and played for part of her procedure.

How the coronavirus can kill people

Published: Wed, 19 Feb 2020 13:30:38 EST
When people die of the coronavirus, it’s not just the virus that kills them — it's their own immune systems.

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