Job Information

Job ID: 415
Updated: 3/7/2019 10:59:46 AM
Job Title: Information Technology Support Technician II
Location: Rochester, NY

A Brief Job Description:

The Information Technology Support Technician II, provides analysis, troubleshooting, implementation and first and second level operational support for all CCSI’s employees, contractors and customers.  Responsible for hands-on support with excellent customer service skills. Delivers expertise in current desktop and network technologies as well as an understanding of CCSI enterprise applications.   Supports tablets, smartphones, Wi-Fi enabled devices, internet access, printers, and all current operating systems (Windows, iOS, and Android). 

The IT Support Technician II is expected to maintain expertise in current desktop and network technologies.  Works with IT manager and program staff to enhance technologies, improve client services and support CCSI initiatives.

Contact Information

Program/Department: Information Technology
Contact: Coordinated Care Services, Inc.
Other: Bachelor’s degree preferred in related technical discipline, or equivalent combination of education and experience, or

Associate’s degree in related discipline plus 2-4 Years work experience in related field or equivalent combination of education and experience.