Coronavirus (COVID-19) Guidance and Updates

We continue to support CCSI customers across multiple service sectors as you navigate through all of the complexities associated with responding to the COVID-19 public health crisis. We’re working hard to stay on top of rapidly changing federal, state and local guidelines – and their implications for agency operations. We’ve synthesized the latest updates and information we think will be helpful to you and your staff and have included them below.

We are grateful for the incredible work you are doing to keep critical programs and services running – and continue to stand ready to help. Like organizations across the State, we are shifting our focus from responding to the immediate needs created by the COVID-19 pandemic, to planning for the reopening of our physical workplaces. We are continuing to make advances in our service delivery to most effectively support our customers as you move into this new phase. As we work to redefine and enhance our services, we will share more with you, so stay tuned.

We’re eager to hear from you – if you have questions, or if there are specific areas you’d like to see us address, please let us know by contacting askccsi@ccsi.org.

Financial Resources

Human Resources

Regulatory Resources
for Service Providers

Financial Resources

Have You Applied for the Paycheck Protection Program?

Whether you've already applied for a Paycheck Protection Program loan or you're still unsure how to move forward, we've listed the next steps that you should take today. Read More+

Check out the Frequently Asked Questions (FAQ) for Lenders and Borrowers posted on the U.S. Small Business Administration website.

SBA Economic Injury Disaster Loan (EIDL) Emergency Advance - What You Should Know

If you haven't yet applied for the SBA Economic Injury Disaster Loan, learn more about the loan details, if you're eligible, and what you should do today to move forward. Read More+

Federal Tax Credit Fact Sheets

Learn more about the CARES Act employee retention credit and delay of employer payroll taxes, including if you are eligible, what happens if you already received a loan under the Paycheck Protection Program, and more. These Fact Sheets also provide information about tax credits for qualified leave wages under the Families First Coronavirus Response Act (FFCRA). Read More+

Cash Flow Projection Tool

CCSI is pleased to share this Cash Flow Projection Tool with our community partners. One of the key strategic tasks of agencies during this crisis is to manage cash flow and available funds to meet financial obligations (payroll, rent, utilities, payors, etc.). This Cash Flow Projection Tool allows an agency's Finance Officer to monitor the current and future "Cash" balance through the tracking of cash receipts and expenditures (Cash Flow). The goal is to be able to make all necessary payments and anticipate when credit withdrawals (loan proceeds) are needed and when loan repayments can be made, minimizing interest expenses. Click here to download Tool

Paycheck Protection Program (PPP) – Loan Documentation

The Paycheck Protection Program (PPP) is an SBA loan that helps businesses keep their workforce employed during the Coronavirus (COVID-19) crisis. Any PPP loan of $2 million or greater will be subject to audit, so documentation is key. Read more for tips on how to document your expenses and how to maximize the potential for your PPP loan to convert to a grant. Read More+

Human Resources

COVID-19 Paid Leave Quick Guide

The following quick guide is designed to help your organization find the right path forward when navigating new paid leave laws under the federal Families First Coronavirus Response Act (FFCRA) and Emergency Paid Sick Leave from New York State. Read More+

Relaxed Rules and Required Recordkeeping for Employment Eligibility Verification (Form I-9)

In these unprecedented times, organizations need to be on top of relaxed regulations for the duration of the crisis, and they must produce and maintain required documentation that will likely be requested during an audit. The Department of Homeland Security (DHS) relaxed the requirement for employers to physically review acceptable employment verification documents, as listed on Employment Eligibility Verification (Form I-9), to verify an employee’s identity if the organization is operating remotely. Read More+

Workplace Safety and Worker’s Compensation Classification Codes

As organizations start planning to return staff from remote working to brick and mortar worksites, employee safety is top of everyone’s minds. Keep your workplace safe and classify telecommuting employees for payroll. Read More+

Regulatory Resources for Service Delivery

Telehealth Guidance in Response to COVID-19

If you are in the midst of or have not yet started providing services by Telephone or Two-way synchronous video communication, here are some key topics and corresponding resource links available to help you deliver Telehealth services effectively and appropriately. Read More+

Preserving the Gains in Telehealth for Behavioral Health - Navigating documentation guidance from the NYS OMH, NYS OASAS, and NYS OPWDD

We’re hearing a lot about the benefits created by the move to telehealth for consumers and providers in communities across NYS. To support continued progress in this critical area, we’ve summarized the latest guidance on documentation and related requirements for this mode of service delivery. Read More+

Billing Modifier “CR” (Catastrophe/Disaster Related) on a Claim

OMH and OASAS recently issued guidelines for provision of telehealth services and related billing intended to afford providers sustained revenue to maintain operations, while ensuring the best possible provision of ongoing care and support. We’ve included some questions and answers in this week’s article that may help your billing staff clarify when the modifier CR should be used. Read More+

How to Pay for Telehealth Technology Needs

As providers respond during the COVID-19 Emergency Period to provide access to services to people in need, agencies are expanding systems to deliver care beyond the lens of the current emergency. Developing a longer-term strategy and robust telehealth system may be a pathway to improving client experiences, outcomes and operational sustainability. Read More+

Additional Resources

Getting Your Work Done Through Online Meetings

There’s a lot of information out there about holding online meetings. Facilitation is an important part of any meeting, but the tools it takes to do it well are a little different online. Maximize your online meeting tools with our new guide. Read More+

Please note: We’re using this page to provide you the best available information that we have as of today, and is subject to change. This page is intended for informational and educational purposes only and is not intended to replace independent legal or other professional advice.