CCSI - Consulting Services

CCSI's Consulting Services brings together a team of health and human services content experts offering specialized technical assistance services. Our customers have increasingly complex requirements as a result of the dramatic changes taking place within the publicly funded health care delivery system. Greater emphasis is being placed on person-centered and recovery-focused practices and effective integration of physical and behavioral health services. There are heightened performance expectations with greater accountability for providers to "measure what matters" and demonstrate the impact of the services they provide. As the publicly funded health care system continues to transform, we expect to see an increase in the use of value-based payment models, a focus on the use of evidence based practices, as well as an increase in the need for effective utilization management and quality improvement processes. To ensure that we meet our customers' needs in this environment, we provide a broad range of support including:

Managed Care Readiness Consultation
Performance Management & Evaluation Services
Revenue Cycle Management/Fiscal Management Services
Utilization Management, Quality Assurance and Quality Improvement Process Development
Value Based Payment Readiness Support
Training & Practice Development Support
Strategic Planning Facilitation

ELIZABETH MEEKER, PSYD

Vice President, Consulting Services

Elizabeth Meeker, PsyD is Vice President of Consulting Services which brings together an expanding array of technical assistance and consulting services. She leads a team of professionals with expertise in performance measurement and quality improvement, strategic analytics, cultural competence and health equity, and practice transformation to improve outcomes and sustain change. Elizabeth is a seasoned consultant working with a broad...Read More

Gwen Olton, MA, BSN, RN

Director of Collaboration and Practice Transformation

Gwendolyn Olton, MA, BSN, RN is the Director of Collaboration and Practice Transformation where she applies her solid understanding of best practices in behavioral health and extremely strong consensus building and facilitation skills to help CCSI customers in their efforts to provide the highest quality care for the people they serve. Gwendolyn plays a lead role in researching, developing, and deploying new content and delivery modalities for practice change in multiple...Read More

BRIANNON O'CONNOR, PH.D.

Director, Strategic Analytics & Performance Improvement

Briannon O’Connor, PhD is the Director of Strategic Analytics and Performance Improvement where she will develop and support the continued growth of Consulting Services, while also expanding the services to include more robust strategic analytic and performance improvement initiatives for internal and external customers. Dr. O’Connor received her doctorate in Clinical Psychology from the University at Buffalo, where her research focused on enhancing the...Read More

Meet Our Team

CCSI’s Center for Collaboration in Community Health brings together a team of staff members with demonstrated expertise in the areas needed to help our customers meet these increasingly complex requirements, including: data capture, storage, and visualization; statistical methods; financial analysis and management; program development; program evaluation and quality improvement; training /practice implementation support; and stakeholder engagement. We believe that providing an efficient way to access this full range of expertise and support will help us to deliver the integrated solutions our customers need to understand and articulate their impact on the system of care.

ELIZABETH MEEKER, PSYD

Vice President, Consulting Services

LENORA REID-ROSE

Director – Cultural Competence and Health Equity

CHERYL MARTIN, MA, RN, CASAC

Integrated Health Trainer & Clinical Consultant

DAVID ECKERT, LMHC, NCC, CRC

Senior Consultant

NEILIA KELLY

Senior Consultant

TABITHA GERWITZ-DILUGLIO, MPA

Senior Consultant

DAVID WAWRZYNEK, MS, MBA

Senior Consultant

JOSLYN TETER-MC BRIDE, MSW

Senior Manager

LYNETTE THELEN

Senior Consultant

AMY SCHEEL-JONES, MS Ed

Senior Consultant, Practice Transformation

BETH SEELEY

Data Analyst

COLLEEN BISHOP

Research Associate

DEBORAH SALAMONE, MS Ed

Senior Consultant

GABRIELLE STEINWACHS

Research Associate

JAMES MONFORT

Senior Consultant and Manager of Financial Services

KATHERINE KING

Training Development Specialist

KORRIE SHERRY

Administrative Assistant

LINH HO

Operations Manager

NANCY SUNG-SHELTON

Senior Consultant

REBECCA BRYAN

Healthcare Research Analyst

SWETHA TAMMINENI

Tableau Report Developer

Videos

Examples of Our Work

CCSI’s Center for Collaboration in Community Health supports human and health services customers in identifying and tracking measures that accurately reflect the impact of their work on the individuals being served and the system of care as a whole. Examples of our work include:

Cultural Competence

Cultural Activation Prompts

Children's System of Care

Training/Practice Transformation

Managed Care Readiness

Webinars

Past Webinars and Materials

2018

04.04.2018 - Making the Most of Available Data to Drive Performance
02.13.2018 - Strategies for Success in Changing Times
01.17.2018 - Measuring Service Impact: Tools that will Help

2017

02.08.2017 - Consolidated Fiscal Reporting (CFR) 101 - What you need to know!
04.04.2017 - Connecting the Dots: Caring for a Loved One with Mental Health Issues
05.28.2017 - Essential Fiscal Business Practices in a World of Value-Based Payment
06.27.2017 - Supporting Utlization Management with Quality Clinical Documentation
09.20.2017 - Why Collaborate?
10.12.2017 - Taking a Pulse Check: Using the TIC OSAT to Assess Organizational Trauma-Informed Practices
10.26.2017 - How Providers May Use PSYCKES Data to Impact Performance
11.15.2017 - Imagining a System of Care Performance Dashboard
12.08.2017 - Microsoft Business Intelligence Tools

2016

01.02.2016 - Managed Care 101
02.24.2016 - Continuous Quality Improvement: What's in it for you?
08.16.2016 - Motivational Interviewing: Hope and Activation
04.26.2016 - Using Data to Measure Performance: Best Practice Guidelines and Examples
05.25.2016 - What is the NYS value-based payment roadmap, and why do I need to know about it?
08.24.2016 - Transitioning Your Clinic to Open Access: Common Strategies and Lessons Learned
09.16.2016 - HARP Adult BH Home & Community Based Services (HCBS) Building Blocks of Billing
10.27.2016 - Swimming Through Alphabet Soup: Communication Practices to Navigate any Acronym
11.04.2016 - Navigating the New Behavioral Health Care Environment - Creating the Road Map
12.08.2016 - Why is Demonstrating Impact Important?

2015

08.19.2015 - Reflections on the Inpatient Psychiatric Experience
09.16.2015 - Experience Data Driven Decision Making In Children’s Services
10.26.2015 - Leveraging Health It to Inform Practice
11.18.2015 - Trauma Informed Practices and the Changing Healthcare Environment
12.16.2015 - Me... You... We... Us: Cultural Competence, Health Literacy and Community

Publications

Usual Care for Adolescent Depression From Symptom Identification Through Treatment Initiation

Author: Briannon O'Connor

Oconnor, B. C., Lewandowski, R. E., Rodriguez, S., Tinoco, A., Gardner, W., Hoagwood, K., & Scholle, S. H. (2016, February 1). Usual Care for Adolescent Depression From Symptom Identification Through Treatment Initiation. Retrieved July 11, 2016, from http://archpedi.jamanetwork.com/article.aspx?articleid=2484696

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