Cultural Competence and Health Literacy

Cultural competence and Health Literacy is an integral part of CCSI's services and is critical to helping our customers engage with diverse populations, deliver effective services and achieve intended outcomes. CCSI is recognized for our cultural competence leadership at the state and national levels, and our staff has created the tools and supports needed to help organizations at any stage of their development. We assist our customers in understanding, developing and implementing culturally competent practices and programs, including incorporating cultural competence considerations into system and program planning, laying the foundation for examining current practices and conducting specialized education and training.

The Prevention, Access, Self-Empowerment and Support (PASS) Program

P.A.S.S. is an innovative, curriculum-based, statewide prevention program that works with teens who experience challenges in their daily lives, or whose parents are seriously and persistently mentally ill. Participants report having emotional issues revolving around building and maintaining relationships; anger management; feelings of frustration; distraction; lack of self-control; poor decision making; inability to finish tasks and an overall lack of focus. The therapist data indicates that some of the participants have serious challenges with aggressive, suicidal and/or self-destructive behavior and substance abuse.

Learn More about P.A.S.S.

2013 PASS Graduation - Story and Photos

Supporting Efforts to Fight Poverty in our Community

The impact of poverty on our community is both devastating and accelerating.  Under the direction of the Rochester-Monroe County Anti-Poverty Initiative, significant work is underway to address this issue through the development of a comprehensive, collaborative and community-driven approach.  Building awareness across our community, activating existing resources, and fostering innovation will be critical to the success of the initiative. 

With support from Rochester Area Community Foundation and Wegmans, Coordinated Care Services, Inc. has begun hosting Poverty Simulations.  This powerful exercise is designed to help community leaders, health and human service providers, area businesses, and other community stakeholders deepen their understanding of the day-to-day challenges faced by those living in poverty and how current systems, policies, and practices create barriers.  

How does it work?  The poverty simulation is a highly interactive experience designed to help participants begin to understand what a typical low-income family experiences trying to survive from month to month. In the simulation, participants assume the roles of family members in poverty.   Volunteers play the roles of service providers and other community resources (e.g., bank, employer, grocery, Department of Social Services, landlord, school, child care, law enforcement, etc.)  

The exercise runs for approximately 3 hours - a 30-minute registration process, 2-hour simulation, and 30-minute debriefing session.  Poverty simulations will be led by CCSI’s Cultural Competence team and facilitated by Lenora-Reid Rose, Director of Cultural Competence and Diversity Initiatives and other staff.   

Click here to learn more.



Director – Cultural Competence and Health Literacy

With more than two decades of experience in the behavioral health field, Lenora has served as a consultant and educator at the state, regional and national levels. She has extensive expertise in developing and implementing cultural competence assessments, training initiatives, and programs - helping agencies understand where they are on the continuum of cultural competence and then identifying critical changes in policy, practice, education and training needed to support continued progress...Read More

Cultural Competence Webinars

Me... You... We... Us: Cultural Competence, Health Literacy and Community

CCSI’s Director of Cultural Competence and Diversity Initiatives, Lenora Reid-Rose, MBA, provided important information about the development and implementation of culturally competent practices as a way to improve outcomes in our transforming Behavioral Health managed care system. Her presentation had a strong focus on effective strategies for community engagement.

Presenter: Presenter: Lenora Reid-Rose, MBA, Director of Cultural Competence, CCSI

Date and Time: 12/16/2015 12:00:00 AM

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