Cultural Competence and Health Equity

Innovative Transformation, Culturally Intelligent Change

Cultural Competence (CC) and Health Equity (HE) are an integral part of CCSI's array of services and critical to helping our customers engage with diverse populations, deliver effective services and achieve intended outcomes. Our Team will aid your organization to enhance your practices and programs, by formally incorporating CCHE components into system and program planning.  Through various activities: examining current practices; strategic planning and implementation; and specialized education and development of your leadership, workforce, customers and stakeholders, your organization could enjoy improved outcomes.

The CCHE Transformative Process:

CCHE Readiness Questionnaire (online) 

A current state evaluation of your organization’s history, development, values, and operational climate- as well as the levels of cultural awareness of top management, supervisors, and staff - all that are essential in the development of an effective transformative strategy.

Organizational Diversity Survey (online) 

An anonymous survey completed by your staff that collects the demographic composition of your organization.  This information aids in diversity initiatives and strategic recruitment, promotion and retention of a diverse workforce.

CCHL Organizational Assessment Tool (online) 

A self-assessment process used to aid in your organization’s transformative process and the improvement of internal and external customer service delivery to culturally diverse populations: including specific strategies that address cross-cultural areas of strength and those that require improvement to engender the enhancement of staff attitudes and practices, and organizational policies, procedures, supports, and structures. 

CCHE Consultation & Technical Assistance 

Introduces CCHE as a way of doing business and is a developmental process, focused on change management, with the goal to promote positive movement in achieving desired organizational and customer outcomes.  Coaches, mentors, and supports leadership, through adaptive approaches, while they are engaged in managing change within their organization. Provides technical assistance and supervision support in building a CCHE workforce.

Professional Development (varied modalities)

CCHE training and resources are designed to increase participant awareness and knowledge, build skills and competencies, and to drive practice change within your organization.

The Prevention, Access, Self-Empowerment and Support (PASS) Program

An innovative, curriculum-based prevention program for adolescents who experience challenges in their daily lives, or whose parents are contending with mental health issues. A strength-based approach aides participants and their families in developing the resources needed to maintain healthy and fulfilling lives.  Learn More about PASS.

Poverty Simulation

A highly interactive experience infused with cultural nuances, designed to help participants better identify with the needs of individuals contending with poverty. Decision-makers peek into the realities of the impoverished to better inform policies and service delivery, and professionals and community stakeholders gain empathy and awareness for the diverse world in which they work, live, play and worship. This 3-hour exercise includes the simulation, pre-/post-survey, and a debriefing at the conclusion.  A 2-hr follow-up session, 6-8 weeks after the Poverty Simulation, is a facilitated discussion where participants are guided to determine their “Commitment to Action” in addressing poverty.  Click here to learn more.

Community Stakeholder Forums - “Voice Your Vision”

An intentional and safe space for community stakeholders to express their “truth” and detail their experiences as service recipients.  Translating the collection of voices to inform critical policy-making activities in devising solutions to address programmatic, organizational, and systemic challenges and barriers.





Director - Cultural Competency and Health Equity

Ms. Reid-Rose leads CCSI’s work in the areas of Cultural Competence and Health Equity. With more than two decades of experience in the behavioral health field, she has served as a consultant and educator at the state, regional and national levels. Ms. Reid-Rose has extensive expertise in developing and implementing cultural competence assessments, training initiatives, and programs - helping agencies understand where they are on the continuum of cultural competence and then identifying...Read More



Senior Consultant Cultural Competence & Health Equity

Nancy Sung Shelton, M.A., works in the capacity of Senior Consultant, Cultural Competence & Health Equity at Coordinated Care Services, Inc. In her role, Nancy provides an array of consultation, technical assistance, and training support to organizations, their leaders, workforce, service recipients, and stakeholders. She has more than twenty years of experience working with diverse populations in a variety of management and leadership positions. Her work...Read More

Cultural Competence Webinars

RSS Feeds

The Democrat and Chronicle

HF-L beats Batavia in another wild Section V football upset plus 4 other Week 3 takeaways

Published: Sat, 21 Sep 2019 05:07:12 +0000
Here are five things we learned in Week 3 of the high school football season.

Fast start propels Aquinas over Fairport in first regular-season meeting since 1986

Published: Sat, 21 Sep 2019 03:43:20 +0000
Sophomore Will Benjamin rushed for 138 yards and two TDs and Aquinas led by as many as 28 points in a 34-16 win over Fariport.

Rochester city school district audit flags overspending, won't say how much

Published: Fri, 20 Sep 2019 18:59:16 +0000
The district warned the city and state Education department Thursday of "concerns ... related to overspending."

Section V high school football final scores: See how your favorite team fared Friday night

Published: Sat, 21 Sep 2019 05:06:29 +0000
Section V high school football Week 3 scores for Friday, September 20 and schedule for Saturday, September 21.

Nazi plunder? Fight over prized artwork set for Rochester court

Published: Fri, 20 Sep 2019 18:19:06 +0000
A Pittsford man wants to sell a drawing by a famed artist, but two people are claiming the Nazis stole the artwork from their forebears during WWII.

The Washington Post

Pelosi rolls out long-awaited bill to lower prescription drug costs

Published: Thu, 19 Sep 2019 13:48:00 EDT
Congressional Republicans pan the measure, but Trump tweets ‘it’s great to see Speaker Pelosi’s bill’

Vaping-related illnesses surge as FDA discloses criminal probe

Published: Thu, 19 Sep 2019 13:25:44 EDT
Federal health officials say 530 people have been sickened in 38 states by a mysterious vaping-related illness.

He was ‘perfectly healthy’ before the mosquito bite. Nine days later, he was brain dead.

Published: Thu, 19 Sep 2019 08:17:09 EDT
The Michigan man reportedly contracted Eastern equine encephalitis, or "sleeping sickness," a rare, mosquito-borne virus.

1 in 9 high school seniors vape nicotine near-daily, new survey says amid e-cigarette scare

Published: Wed, 18 Sep 2019 23:03:34 EDT
The share of teens who said they vaped nicotine in the preceding 30 days more than doubled for each age group surveyed, preliminary data published Wednesday in the New England Journal of Medicine shows.

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