Cultural Competence– Equity and Social Justice

Culturally Intelligent Transformation through Innovative Approaches and Courageous Change


Organizations today need to be agile and responsive to the community in order to create and sustain equity and social justice for those they serve. Creating spaces where equity and justice are core values is not only the right thing to do, it’s a business imperative.
CCSI’s Cultural Competence team specializes in helping organizations become culturally intelligent change agents so they can foster equity and justice among employees, as well as on behalf of their customers and clients.
Our process begins with a thorough review and analysis of your organization’s culture, demographics, and other information to identify and address needs and gaps in cultural competence. Through expert consultation and technical assistance, our team will support your organization in the enhancement of existing, and the design of, new practices and programs. Let our team help you examine your current practices, create and implement strategic plans, and educate and train your leadership, workforce, customers, and stakeholders.

The CCHE Transformative Process:

CCHE Readiness Questionnaire (online) 

A current state evaluation of your organization’s history, development, values, and operational climate- as well as the levels of cultural awareness of top management, supervisors, and staff - all that are essential in the development of an effective transformative strategy.

Organizational Diversity Survey (online) 

An anonymous survey completed by your staff that collects the demographic composition of your organization.  This information aids in diversity initiatives and strategic recruitment, promotion and retention of a diverse workforce.

CCHL Organizational Assessment Tool (online) 

A self-assessment process used to aid in your organization’s transformative process and the improvement of internal and external customer service delivery to culturally diverse populations: including specific strategies that address cross-cultural areas of strength and those that require improvement to engender the enhancement of staff attitudes and practices, and organizational policies, procedures, supports, and structures. 

CCHE Consultation & Technical Assistance 

Introduces CCHE as a way of doing business and is a developmental process, focused on change management, with the goal to promote positive movement in achieving desired organizational and customer outcomes.  Coaches, mentors, and supports leadership, through adaptive approaches, while they are engaged in managing change within their organization. Provides technical assistance and supervision support in building a CCHE workforce.

Professional Development (varied modalities)

CCHE training and resources are designed to increase participant awareness and knowledge, build skills and competencies, and to drive practice change within your organization.

The Prevention, Access, Self-Empowerment and Support (PASS) Program

An innovative, curriculum-based prevention program for adolescents who experience challenges in their daily lives, or whose parents are contending with mental health issues. A strength-based approach aides participants and their families in developing the resources needed to maintain healthy and fulfilling lives.  Learn More about PASS.

Poverty Simulation

A highly interactive experience infused with cultural nuances, designed to help participants better identify with the needs of individuals contending with poverty. Decision-makers peek into the realities of the impoverished to better inform policies and service delivery, and professionals and community stakeholders gain empathy and awareness for the diverse world in which they work, live, play and worship. This 3-hour exercise includes the simulation, pre-/post-survey, and a debriefing at the conclusion.  A 2-hr follow-up session, 6-8 weeks after the Poverty Simulation, is a facilitated discussion where participants are guided to determine their “Commitment to Action” in addressing poverty.  Click here to learn more.

Community Stakeholder Forums - “Voice Your Vision”

An intentional and safe space for community stakeholders to express their “truth” and detail their experiences as service recipients.  Translating the collection of voices to inform critical policy-making activities in devising solutions to address programmatic, organizational, and systemic challenges and barriers.


CCHE Trainings Offered:

  • Culture, People & Me – Working with Diverse People
  • Adaptive Leadership: Thinking Beyond “Out of the Box”
  • Organizational Cultural Competence and Health Literacy Self-Assessment
  • Health Literacy, a Key Component to Providing Culturally Competent Services
  • Confronting Health Disparities
  • Cultural Groups: Messaging, Communication & Media
  • Population Health: Keeping an Eye on Who We Serve
  • Poverty in Perspective
  • SDOH - We Get Sick & Heal in Our Communities
  • Using Data: Get to Know Me to Better Serve Me
  • Outreach, Engagement and Retention: Consumer Cultural Activation Prompts (CAPs)
  • Cultural Humility
  • Organizational & Team Culture
  • How Structural Racism Works
  • Cultural Activation Prompts (CAPS)
  • The Cultural Identity of Families
  • Racism, Prejudice and Discrimination
Lenora Reid-Rose, MBA

Lenora Reid-Rose, MBA

Senior Director, Strategic Initiatives & Racial Equity

Ms. Reid-Rose has 30 years of experience in the behavioral health field, and has served as a consultant and educator at the state, regional and national levels. Ms. Reid-Rose has extensive expertise in developing and implementing cultural competence assessments, training initiatives, and programs - helping agencies understand where they are on the continuum of cultural competence and then identifying critical changes in policy, practice, education and training needed to support continued...Read More

Betty García Mathewson

Betty García Mathewson

Senior Consultant, Equity and Social Justice

Betty García Mathewson works in the capacity as Senior Consultant, Cultural Comptence, Equity, and Social Justice, and is the lead on CCSI's customer work in these areas. Betty has spent 25 years in the field of organizational development, and at the heart of her approach is a diversity lens informed by oppression theory and social identity development. Her focus has been project-based and long-term organizational development support aimed at creating inclusive...Read More

Nancy Sung Shelton, M.A.

Nancy Sung Shelton, M.A.

Senior Consultant, Cultural Competence & Health Equity

Nancy Sung Shelton, M.A., works in the capacity of Senior Consultant, Cultural Competence & Health Equity at Coordinated Care Services, Inc. In her role, Nancy provides an array of consultation, technical assistance, and training support to organizations, their leaders, workforce, service recipients, and stakeholders. She has more than twenty years of experience working with diverse populations in a variety of management and leadership positions. Her work...Read More

Cultural Competence Webinars

Social Determinants of Health:
Morality in the Culture of Apathy and Privelege

In this webinar, CCSI's Nancy Shelton, MA, Senior Consultant, deconstructs morality and explores it in the context of the Social Determinants of Health (SDOH). When society’s principles and policies work to improve these SDOH, this promotes justice and equity for everyone, and health improves across society. It is essential for us to not only have a clear understanding of what happens when SDOH supports are lacking, resulting in health inequities and disparities, but we also must focus on what needs to be done to prevent these injustices from occurring in the first place. Morally we have a duty to speak up and act when we encounter injustice and wrongdoing. To affect change, Nancy talks about the different hats we must wear, and that we must examine the impact of our thinking, attitudes, and behaviors. Morality impacts what we do and how we do it, so this must be considered if we want to address inequities, disparities, discrimination, bigotry, and racism.

RSS Feeds

The Democrat and Chronicle

He handily defeated Lovely Warren in mayoral primary. Things to know about Malik Evans

Published: Wed, 23 Jun 2021 15:25:17 +0000
After winning Tuesday's Democratic mayoral primary, this longtime public servant is poised to become Rochester's next mayor.

New owners ready storied Richmond's bar for a revamp in Rochester's East End

Published: Wed, 23 Jun 2021 12:32:49 +0000
The longtime neighborhood bar will have a familiar look but some new approaches.

Teacher salaries and pensions database in NY: Retirements rise, staff declines

Published: Wed, 23 Jun 2021 12:10:40 +0000
The number of educators working for public schools in New York State declined for the third straight year, continuing a decade-long trend.

These Section V athletes competed for titles with official state championships canceled

Published: Wed, 23 Jun 2021 08:26:05 +0000
Tournaments were set up, filling in for New York State Public High School Athletic Association-sponsored events canceled by the pandemic.

New York is ending its COVID-19 state of emergency. What it means

Published: Wed, 23 Jun 2021 17:51:29 +0000
New York will end a COVID-19 state of emergency on Thursday after it was first put in place in March 2020.

The Washington Post

Federal health officials cite ‘likely association’ between coronavirus vaccines and rare heart issues in teens, young adults

Published: Wed, 23 Jun 2021 19:35:19 EDT
They say the benefits far outweigh risks, and ‘strongly encourage’ vaccination for those 12 and older.

Seattle scientist digs up deleted coronavirus genetic data, adding fuel to the covid origin debate

Published: Wed, 23 Jun 2021 19:00:00 EDT
NIH said a researcher asked for data, already published, to be deleted from a database

American Red Cross warns of ‘severe’ blood shortage as more in U.S. return to pre-pandemic life

Published: Wed, 23 Jun 2021 17:57:41 EDT
As people return to pre-pandemic activities, that also means getting surgeries and procedures that require blood products.

Federal health officials cite ‘likely association’ between coronavirus vaccines and rare heart issues in teens, young adults

Published: Wed, 23 Jun 2021 19:35:19 EDT
They say the benefits far outweigh risks, and ‘strongly encourage’ vaccination for those 12 and older.

Seattle scientist digs up deleted coronavirus genetic data, adding fuel to the covid origin debate

Published: Wed, 23 Jun 2021 19:00:00 EDT
NIH said a researcher asked for data, already published, to be deleted from a database

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