Cultural Competence and Health Literacy

Innovative Transformation, Culturally Intelligent Change

Cultural Competence (CC) and Health Literacy (HL) are an integral part of CCSI's array of services and critical to helping our customers engage with diverse populations, deliver effective services and achieve intended outcomes. Our Team will aid your organization to enhance your practices and programs, by formally incorporating CCHL components into system and program planning.  Through various activities: examining current practices; strategic planning and implementation; and specialized education and development of your leadership, workforce, customers and stakeholders, your organization could enjoy improved outcomes.

The CCHL Transformative Process:

CCHL Readiness Questionnaire (online) 

A current state evaluation of your organization’s history, development, values, and operational climate- as well as the levels of cultural awareness of top management, supervisors, and staff - all that are essential in the development of an effective transformative strategy.

Organizational Diversity Survey (online) 

An anonymous survey completed by your staff that collects the demographic composition of your organization.  This information aids in diversity initiatives and strategic recruitment, promotion and retention of a diverse workforce.

CCHL Organizational Assessment Tool (online) 

A self-assessment process used to aid in your organization’s transformative process and the improvement of internal and external customer service delivery to culturally diverse populations: including specific strategies that address cross-cultural areas of strength and those that require improvement to engender the enhancement of staff attitudes and practices, and organizational policies, procedures, supports, and structures. 

CCHL Consultation & Technical Assistance 

Introduces CCHL as a way of doing business and is a developmental process, focused on change management, with the goal to promote positive movement in achieving desired organizational and customer outcomes.  Coaches, mentors, and supports leadership, through adaptive approaches, while they are engaged in managing change within their organization. Provides technical assistance and supervision support in building a CCHL workforce.

Professional Development (varied modalities)

CCHL training and resources are designed to increase participant awareness and knowledge, build skills and competencies, and to drive practice change within your organization.
 

The Prevention, Access, Self-Empowerment and Support (PASS) Program

An innovative, curriculum-based prevention program for adolescents who experience challenges in their daily lives, or whose parents are contending with mental health issues. A strength-based approach aides participants and their families in developing the resources needed to maintain healthy and fulfilling lives.  Learn More about PASS.

Poverty Simulation

A highly interactive experience infused with cultural nuances, designed to help participants better identify with the needs of individuals contending with poverty. Decision-makers peek into the realities of the impoverished to better inform policies and service delivery, and professionals and community stakeholders gain empathy and awareness for the diverse world in which they work, live, play and worship. This 3-hour exercise includes the simulation, pre-/post-survey, and a debriefing at the conclusion.  A 2-hr follow-up session, 6-8 weeks after the Poverty Simulation, is a facilitated discussion where participants are guided to determine their “Commitment to Action” in addressing poverty.  Click here to learn more.

Community Stakeholder Forums - “Voice Your Vision”

An intentional and safe space for community stakeholders to express their “truth” and detail their experiences as service recipients.  Translating the collection of voices to inform critical policy-making activities in devising solutions to address programmatic, organizational, and systemic challenges and barriers.

 

 

LENORA REID-ROSE, MBA

LENORA REID-ROSE, MBA

Director - Cultural Competency and Health Literacy

With more than two decades of experience in the behavioral health field, Lenora has served as a consultant and educator at the state, regional and national levels. She has extensive expertise in developing and implementing cultural competence assessments, training initiatives, and programs - helping agencies understand where they are on the continuum of cultural competence and then identifying critical changes in policy, practice, education and training needed to support continued progress...Read More

NANCY SUNG SHELTON, M.A.

NANCY SUNG SHELTON, M.A.

Senior Consultant Cultural Competence & Health Literacy

Nancy Sung Shelton, M.A. is a Senior Consultant  in the Health Literacy Department at Coordinated Care Services, Inc. Her work experience has included working in the Criminal Justice, Family Law, Child Protection and Advocacy, Human Services, DD/MR, and Behavioral and Physical Healthcare systems. She is a community advocate who has served on many boards and committees throughout the greater Rochester area. She is especially...Read More

ENSLEY TOWNSEND, MS

ENSLEY TOWNSEND, MS

Manager - Cultural Competence & Health Literacy

Ensley Townsend, M.S. is the Manager of the Cultural Competence and Health Literacy Department for Coordinated Care Services, Inc. Ensley’s passions include Project Management, technology, learning, efficiency, and mentoring. His career spans three decades at large corporations where he honed his skills in equipment development, product commercialization and leadership. Ensley was awarded nine patents. He received his Master of...Read More

Cultural Competence Webinars

Me... You... We... Us: Cultural Competence, Health Literacy and Community

CCSI’s Director of Cultural Competence and Diversity Initiatives, Lenora Reid-Rose, MBA, provided important information about the development and implementation of culturally competent practices as a way to improve outcomes in our transforming Behavioral Health managed care system. Her presentation had a strong focus on effective strategies for community engagement.

Presenter: Presenter: Lenora Reid-Rose, MBA, Director of Cultural Competence, CCSI

Date and Time: 12/16/2015 12:00:00 AM

Watch Now

RSS Feeds

The Democrat and Chronicle

Andreatta: Trouble brewing at Rochester Housing Authority again

Published: Tue, 23 Oct 2018 22:22:29 -0400
The criminal charge against Rochester Housing Authority's chairman appears to be the tip of an iceberg.
      
 
 

Andrew Cuomo, Marc Molinaro trade barbs in heated debate

Published: Tue, 23 Oct 2018 16:23:40 -0400
The Democratic incumbent and Republican challenger are set to meet in their only scheduled debate, which was hastily scheduled.
      
 
 

Former McQuaid basketball coach Joe Marchese dies

Published: Tue, 23 Oct 2018 23:13:00 -0400
Teams he led included three state and eight Section V champions, including some of the area's greatest high school players.
      
 
 

Section V high school scores: Tuesday, Oct. 23

Published: Tue, 23 Oct 2018 22:04:30 -0400
Section V high school boys and girls sports results for Oct. 22 and Tuesday, Oct. 23 and schedule for Oct. 24.
      
 
 

Wayne County scales back manhunt for suspect in Sodus double homicide

Published: Tue, 23 Oct 2018 16:32:21 -0400
Wayne County authorities Tuesday "scaled down" the manhunt for an unidentified man who Monday fatally shot a man and woman in a double-homicide.
      
 
 

The Washington Post

Spike in paralyzing, polio-like illness mainly affecting children confirmed in 22 states, CDC says

Published: Tue, 16 Oct 2018 17:35:13 +0000
More than 120 confirmed or possible cases of a mysterious and rare condition have been documented so far this year, mostly since August, a top federal health official said Tuesday. Acute flaccid myelitis, or AFM, mostly affects children and can paralyze arms and legs. The number of cases has surged since 2014, baffling health officials. […]

Proposed regulations would require drugmakers to disclose prices in TV ads in Trump administration effort to bring down prices

Published: Mon, 15 Oct 2018 20:49:55 +0000
The Trump administration has proposed regulations that would require list prices of prescription drugs to be included in television advertisements, as part of its attempt to bring down drug prices. The proposal, announced by Health and Human Services Secretary Alex Azar, states that drugs that cost more than $35 per month would have to have […]

The Nobel Prize in medicine awarded to two cancer immunotherapy researchers

Published: Mon, 01 Oct 2018 09:44:01 +0000
The 2018 Nobel Prize in physiology or medicine recognizes James P. Allison and Tasuku Honjo for “their discovery of cancer therapy by inhibition of negative immune regulation.” This is a developing story. It will be updated.

His face was severely damaged on a hunt. Now he’s the world’s oldest face transplant recipient.

Published: Fri, 14 Sep 2018 14:50:16 +0000
In May, Maurice Desjardins was given a face transplant — Canada's first.

FDA pushes for development of non-opioid pain medications

Published: Wed, 29 Aug 2018 12:00:59 +0000
New advice to industry will aim to provide clarity on nonaddictive alternatives, FDA Commissioner Scott Gottlieb says.

Questions? Contact Us.