Cultural Competence– Equity and Social Justice

Culturally Intelligent Transformation through Innovative Approaches and Courageous Change

 

Cultural Competence (CC) and Health Equity (HE) are an integral part of CCSI's array of services and critical to helping our customers engage with diverse populations, deliver effective services and achieve intended outcomes. Our Team will aid your organization to enhance your practices and programs, by formally incorporating CCHE components into system and program planning.  Through various activities: examining current practices; strategic planning and implementation; and specialized education and development of your leadership, workforce, customers and stakeholders, your organization could enjoy improved outcomes.

The CCHE Transformative Process:

CCHE Readiness Questionnaire (online) 

A current state evaluation of your organization’s history, development, values, and operational climate- as well as the levels of cultural awareness of top management, supervisors, and staff - all that are essential in the development of an effective transformative strategy.

Organizational Diversity Survey (online) 

An anonymous survey completed by your staff that collects the demographic composition of your organization.  This information aids in diversity initiatives and strategic recruitment, promotion and retention of a diverse workforce.

CCHL Organizational Assessment Tool (online) 

A self-assessment process used to aid in your organization’s transformative process and the improvement of internal and external customer service delivery to culturally diverse populations: including specific strategies that address cross-cultural areas of strength and those that require improvement to engender the enhancement of staff attitudes and practices, and organizational policies, procedures, supports, and structures. 

CCHE Consultation & Technical Assistance 

Introduces CCHE as a way of doing business and is a developmental process, focused on change management, with the goal to promote positive movement in achieving desired organizational and customer outcomes.  Coaches, mentors, and supports leadership, through adaptive approaches, while they are engaged in managing change within their organization. Provides technical assistance and supervision support in building a CCHE workforce.

Professional Development (varied modalities)

CCHE training and resources are designed to increase participant awareness and knowledge, build skills and competencies, and to drive practice change within your organization.
 

The Prevention, Access, Self-Empowerment and Support (PASS) Program

An innovative, curriculum-based prevention program for adolescents who experience challenges in their daily lives, or whose parents are contending with mental health issues. A strength-based approach aides participants and their families in developing the resources needed to maintain healthy and fulfilling lives.  Learn More about PASS.

Poverty Simulation

A highly interactive experience infused with cultural nuances, designed to help participants better identify with the needs of individuals contending with poverty. Decision-makers peek into the realities of the impoverished to better inform policies and service delivery, and professionals and community stakeholders gain empathy and awareness for the diverse world in which they work, live, play and worship. This 3-hour exercise includes the simulation, pre-/post-survey, and a debriefing at the conclusion.  A 2-hr follow-up session, 6-8 weeks after the Poverty Simulation, is a facilitated discussion where participants are guided to determine their “Commitment to Action” in addressing poverty.  Click here to learn more.

Community Stakeholder Forums - “Voice Your Vision”

An intentional and safe space for community stakeholders to express their “truth” and detail their experiences as service recipients.  Translating the collection of voices to inform critical policy-making activities in devising solutions to address programmatic, organizational, and systemic challenges and barriers.

 
 

CCHE Trainings Offered:

  • Culture, People & Me – Working with Diverse People
  • Adaptive Leadership: Thinking Beyond “Out of the Box”
  • Organizational Cultural Competence and Health Literacy Self-Assessment
  • Health Literacy, a Key Component to Providing Culturally Competent Services
  • Confronting Health Disparities
  • Cultural Groups: Messaging, Communication & Media
  • Population Health: Keeping an Eye on Who We Serve
  • Poverty in Perspective
  • SDOH - We Get Sick & Heal in Our Communities
  • Using Data: Get to Know Me to Better Serve Me
  • Outreach, Engagement and Retention: Consumer Cultural Activation Prompts (CAPs)
  • Cultural Humility
  • Organizational & Team Culture
  • How Structural Racism Works
  • Cultural Activation Prompts (CAPS)
  • The Cultural Identity of Families
  • Racism, Prejudice and Discrimination
LENORA REID-ROSE, MBA

LENORA REID-ROSE, MBA

Director - Cultural Competency and Health Equity

Ms. Reid-Rose leads CCSI’s work in the areas of Cultural Competence and Health Equity. With more than two decades of experience in the behavioral health field, she has served as a consultant and educator at the state, regional and national levels. Ms. Reid-Rose has extensive expertise in developing and implementing cultural competence assessments, training initiatives, and programs - helping agencies understand where they are on the continuum of cultural competence and then identifying...Read More

NANCY SUNG SHELTON, M.A.

NANCY SUNG SHELTON, M.A.

Senior Consultant Cultural Competence & Health Equity

Nancy Sung Shelton, M.A., works in the capacity of Senior Consultant, Cultural Competence & Health Equity at Coordinated Care Services, Inc. In her role, Nancy provides an array of consultation, technical assistance, and training support to organizations, their leaders, workforce, service recipients, and stakeholders. She has more than twenty years of experience working with diverse populations in a variety of management and leadership positions. Her work...Read More

Cultural Competence Webinars

Social Determinants of Health:
Morality in the Culture of Apathy and Privelege


In this webinar, CCSI's Nancy Shelton, MA, Senior Consultant, deconstructs morality and explores it in the context of the Social Determinants of Health (SDOH). When society’s principles and policies work to improve these SDOH, this promotes justice and equity for everyone, and health improves across society. It is essential for us to not only have a clear understanding of what happens when SDOH supports are lacking, resulting in health inequities and disparities, but we also must focus on what needs to be done to prevent these injustices from occurring in the first place. Morally we have a duty to speak up and act when we encounter injustice and wrongdoing. To affect change, Nancy talks about the different hats we must wear, and that we must examine the impact of our thinking, attitudes, and behaviors. Morality impacts what we do and how we do it, so this must be considered if we want to address inequities, disparities, discrimination, bigotry, and racism.

RSS Feeds

The Democrat and Chronicle

Woman killed in Mount Read Blvd. crash in Greece identified

Published: Tue, 11 Aug 2020 20:03:50 +0000
Police identified the woman on Tuesday.
       

Girls basketball: What's next for area's top players?

Published: Mon, 10 Aug 2020 09:00:05 +0000
An update of where members of the 2020 Democrat and Chronicle All-Greater Rochester girls team will play during the 2020-21 school year.
       

Finger Lakes region as magical as ever during 3-day getaway

Published: Mon, 10 Aug 2020 15:56:43 +0000
Here's what our food and drink reporter experienced when she headed to the Finger Lakes for a three-day midweek vacation.
       

Pittsford Farms Dairy brings its popular ice cream and a taste of history to Park Avenue

Published: Tue, 11 Aug 2020 09:00:11 +0000
Its first satellite location has pieces of history from the family business, now in its fourth generation.
       

'It really is something': Rochester women react to Kamala Harris selection as Biden VP nominee

Published: Tue, 11 Aug 2020 21:37:54 +0000
California Senator Kamala Harris is Democrat presidential candidate Joe Biden's pick for Vice President.
       

The Washington Post

Meet the most important federal official you probably don’t know — the man who holds the fate of the coronavirus vaccine in his hands

Published: Tue, 11 Aug 2020 10:00:00 EDT
‘I wouldn’t want to be in his position,’ says a former colleague of the FDA scientist.

With no end to the pandemic in sight, coronavirus fatigue grips America

Published: Tue, 11 Aug 2020 08:00:00 EDT
Polls capture rising pessimism and dismay, and concerns about mental health.

Study: Coronavirus cases in children rise sharply in the second half of July, with more than 97,000 infections

Published: Mon, 10 Aug 2020 16:35:12 EDT
The jump in pediatric cases comes as children are entering close quarters for the first time in months as some schools open their doors to students again.

Asked and answered: What readers want to know about coronavirus

Published: Mon, 10 Aug 2020 10:39:23 EDT
The Washington Post has catalogued questions about the novel coronavirus and provided a guide to help you find the answers you seek.

Children and the virus: As schools reopen, much remains unknown about the risk to kids and the peril they pose to others

Published: Mon, 10 Aug 2020 10:00:00 EDT
Cases at schools and a camp spark discussions on safety and what’s lost when kids stay at home.

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