CCSI's Center for Collaboration in Community Health brings together a team of health and human services content experts offering specialized technical assistance services.  Our customers have increasingly complex requirements as a result of the dramatic changes taking place within publically funded health care delivery system. Greater emphasis is being placed on person-centered and recovery-focused practices and effective integration of physical and behavioral health services.  There are heightened performance expectations with greater accountability for providers to "measuring what matters" and demonstrate the impact of the services they provide.  As the publicly funded health care system continues to transform, we expect to see an increase in the use of value-based payment models, a focus on the use of evidence based practices, as well as an increase in the need for effective utilization management and quality improvement processes.  To ensure that we meet our customers' needs in this environment, the Center provides a broad range of support including:

  • Managed Care Readiness Consultation
  • Performance Management & Evaluation Services
  • Revenue Cycle Management/Fiscal Management Services
  • Health Information Technology Consultation
  • Utilization Management, Quality Assurance and Quality Improvement Process Development
  • Value Based Payment Readiness Support
  • Training & Practice Development Support
  • Strategic Planning Facilitation


Director – The Center for Collaboration in Community Health

John Lee is the Director of the CCSI Center for Collaboration in Community Health. He has worked for both Community Care Behavioral Health Organization (CCBHO) as well as Beacon Health Strategies, most recently in the role of Program Director for the Western Region Behavioral Health Organization (WRBHO) initiative. In addition, John served as Vice President for Highland Hospital of Rochester for a number of years. John holds an MBA with a certificate in Health Administration from Cornell...Read More



Associate Director - The Center for Collaboration in Community Health

Dr. O’Connor joined the CCSI team to help develop and expand services for child-serving organizations and to contribute to the growing research and development initiatives of the Center for Collaboration in Community Health.   Previously, Dr. O’Connor’s experience has centered on improving the quality of care for children and adolescents with various mental health disorders. Dr. O’Connor received her doctorate in Clinical Psychology from the University at...Read More

Meet Our Team

CCSI’s Center for Collaboration in Community Health brings together a team of staff members with demonstrated expertise in the areas needed to help our customers meet these increasingly complex requirements, including: data capture, storage, and visualization; statistical methods; financial analysis and management;  program development; program evaluation and quality improvement;  training /practice implementation support; and stakeholder engagement.   We believe that providing an efficient way to access this full range of expertise and support will help us to deliver the integrated solutions our customers need to understand and articulate their impact on the system of care.  

Center Videos


Examples of Our Work

CCSI’s Center for Collaboration in Community Health supports human and health services customers in identifying and tracking measures that accurately reflect the impact of their work on the individuals being served and the system of care as a whole. Examples of our work include:


Essential Fiscal Business Practices in a World of Value Based Payment

There are many changes taking place in the NYS Medicaid program, which has led to rapid and transformative changes for the behavioral health care treatment community. Value Based Payment reform challenges the capabilities of even the best run behavioral health care agen¬cies. Excellent clinical practice joined with strong business practices will be essential to be successful in this new environment. This webinar will have a brief reminder about the changes taking place, and what these...

Presenter: David Wawrzynek, MS, MBA - Senior Consultant and James Monfort, Senior Consultant and Manager of Financial Services | CCSI, Center for Collaboration in Community Health

Date and Time: 5/8/2017 12:00:00 PM

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Supporting Utilization Management with Quality Clinical Documentation

This webinar will help participants understand how the behavioral health care system is moving from a Utilization Review (UR) to a Utilization Management (UM) model in our Medicaid Managed Care environment. The essentials of a UM process will be outlined and the counselor’s role in understanding and supporting UM will be emphasized. The webinar will also highlight how clinicians can infuse measurability into the Assessment, Treatment Planning, Treatment Plan Review and Discharge Planning...

Presenter: David Eckert, LMHC, NCC, CRC - Senior Consultant | CCSI, Center for Collaboration in Community Health

Date and Time: 6/27/2017 12:00:00 PM


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