CCSI's Center for Collaboration in Community Health brings together a team of health and human services content experts offering specialized technical assistance services.  Our customers have increasingly complex requirements as a result of the dramatic changes taking place within publically funded health care delivery system. Greater emphasis is being placed on person-centered and recovery-focused practices and effective integration of physical and behavioral health services.  There are heightened performance expectations with greater accountability for providers to "measuring what matters" and demonstrate the impact of the services they provide.  As the publicly funded health care system continues to transform, we expect to see an increase in the use of value-based payment models, a focus on the use of evidence based practices, as well as an increase in the need for effective utilization management and quality improvement processes.  To ensure that we meet our customers' needs in this environment, the Center provides a broad range of support including:

  • Managed Care Readiness Consultation
  • Performance Management & Evaluation Services
  • Revenue Cycle Management/Fiscal Management Services
  • Health Information Technology Consultation
  • Utilization Management, Quality Assurance and Quality Improvement Process Development
  • Value Based Payment Readiness Support
  • Training & Practice Development Support
  • Strategic Planning Facilitation


Director – The Center for Collaboration in Community Health

John Lee is the Director of the CCSI Center for Collaboration in Community Health. He has worked for both Community Care Behavioral Health Organization (CCBHO) as well as Beacon Health Strategies, most recently in the role of Program Director for the Western Region Behavioral Health Organization (WRBHO) initiative. In addition, John served as Vice President for Highland Hospital of Rochester for a number of years. John holds an MBA with a certificate in Health Administration from Cornell...Read More



Associate Director - The Center for Collaboration in Community Health

Dr. O’Connor joined the CCSI team to help develop and expand services for child-serving organizations and to contribute to the growing research and development initiatives of the Center for Collaboration in Community Health.   Previously, Dr. O’Connor’s experience has centered on improving the quality of care for children and adolescents with various mental health disorders. Dr. O’Connor received her doctorate in Clinical Psychology from the University at...Read More

Meet Our Team

CCSI’s Center for Collaboration in Community Health brings together a team of staff members with demonstrated expertise in the areas needed to help our customers meet these increasingly complex requirements, including: data capture, storage, and visualization; statistical methods; financial analysis and management;  program development; program evaluation and quality improvement;  training /practice implementation support; and stakeholder engagement.   We believe that providing an efficient way to access this full range of expertise and support will help us to deliver the integrated solutions our customers need to understand and articulate their impact on the system of care.  

Center Videos


Examples of Our Work

CCSI’s Center for Collaboration in Community Health supports human and health services customers in identifying and tracking measures that accurately reflect the impact of their work on the individuals being served and the system of care as a whole. Examples of our work include:


Imagining a System of Care Performance Dashboard

This webinar will focus on the development of a dashboard to track and report key performance indicators that are relevant in our evolving health care system. As networks form, they will be challenged to ensure the delivery of effective services that produce positive outcomes while also staying on budget, so it will be important to capture the data points that correlate with success. This webinar will highlight the use of a System of Care Dashboard that can be used to monitor performance in...

Presenter: John D. Lee, MBA ~ Center Director, CCSI | Center for Collaboration in Community Health | David Eckert, LMHC, NCC, CRC ~ Senior Consultant, CCSI | Center for Collaboration in Community Health

Date and Time: 11/15/2017 12:00:00 PM

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Microsoft Business Intelligence Tools

As the need for data to inform our decisions grows, many agencies are struggling to find the tools that will help them to collect data and transform it to actionable information. Many people are unaware of the new Business Intelligence (BI) tools that already live inside of Microsoft Excel that allow you to capture, transform and visualize your data. This webinar will provide a general overview of the tools, show some examples of how they may be used and provide some tips on how to start...

Presenter: David Wawrzynek, MS, MBA - Senior Consultant, Center for Collaboration in Community Health

Date and Time: 12/8/2017 12:00:00 PM


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