Job Posting

Title: Care Coordinator

Department: Healthcare Access Department

Exemption/FLSA  status:  Non Exempt

Reports to: Director of Healthcare Access & Outreach

Direct report(s): None

Work hours: 8:3 am-5:00 pm Mon.- Fri.

Work location & format: 417 South Ave, Rochester, NY (With some evenings and weekends occasionally)

Position Summary

The Access Coordinator will work closely with the Director for advisement and support while managing the daily tasks of the Access Department.   Responsible for coordinating programs and initiatives that assist with access to healthcare.  Responsible for using various technology platforms to help increase the quality of care for patients and clients.  Case management and problem-solving skills, as well as, a thorough awareness of community resources are required.

Requirements and Qualifications

• Must be familiar with social justice, the social determinants of health (SDOH), diversity, equity, and inclusion.

·         Bachelor’s degree is preferred, but we will consider an Associate’s degree and/or a combination of education and experience. Relevant experience would include SDOH, community organizing, and successful implementation of programs.

Skills and Abilities

• Ability to work with diverse populations

• Need excellent communication and problem-solving skills

• Requires individual demonstration of St. Joseph’s Neighborhood Center’s mission, values, and culture.

• Appreciation for community-based, social justice focused organizations.
• Maintain the highest degree of confidentiality and trustworthiness in a Health Care setting. All team members are responsible for maintaining confidentiality of all patient, client, neighbor, employee, volunteer, and protected and proprietary information.

• Requires the ability and commitment to respect and support inclusiveness and diversity including but not limited to individuals of different backgrounds, cultures, races, ages, sexual orientations, gender identities or expressions, experiences, opinions, etc.

• Ability to positively interact with people (staff, volunteers, and external partners) of diverse backgrounds, professions, skills, and abilities in a fast-paced environment, sometimes under pressure.
• Demonstrated ability to communicate in spoken and written form professionally, accurately, and effectively with culturally diverse groups of individuals.
• Ability to multi-task, prioritize, work accurately, efficiently, and to meet deadlines.

• Strong organizational skills, attention to detail, and initiative
• Demonstrate critical thinking, flexibility, and customer service/focus.
• Ability to work independently with a high degree of independence and initiative, as well as, collaboratively as a member of an interdisciplinary team of licensed and unlicensed volunteers and staff.
• Ability to manage multiple, simultaneous, and occasionally complex projects to achieve desired results utilizing project management skills.

Physical Requirements

• In compliance with New York State Department of Health (NYSDOH) infection control requirements for health care organizations, St. Joseph’s Neighborhood Center (SJNC) requires that all new and existing employees and volunteers provide documentation to demonstrate[1]:

• Mumps Measles and Rubella (MMR) vaccination or titer
• Completion of a Tuberculosis (TB) test within 6 months
• Hep B vaccination or declination form
• Flu vaccination or mask required in clinical areas during flu season
• COVID 19 vaccination series

• While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear.
• Occasionally the employee must stoop, bend and lift or move up to 25 lbs.  Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Americans with Disabilities Act

• In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Salary and Benefits

• Standard  benefits for employees, include the following:
  • Supportive and affirming workplace community.
  • Monday-Friday work week with occasional nights and weekend hours required.
  • Paid Holidays: A minimum of ten (10) paid holidays including: New Year’s Day, Dr. Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Thanksgiving and the day after, Christmas Day, and one floating holiday. The holiday schedule is determined by the Executive Director as is distributed in November of each year.
  • Personal Time Off (PTO): New employees accrue .088461 hours of PTO per hour worked (184 hours per year at 40 hours per week. This bank is used for all vacation, sick-time, time off to conduct personal business, medical/dental appointments, and other personal matters.
  • Medical Insurance: SJNC currently contributes $5,550 per year toward the cost of health insurance.
  • Dental Insurance: SJNC has an optional dental plan for individuals and/or families who wish to purchase dental insurance.
  • Vision Insurance: SJNC has an optional vision plan for individuals and/or families who wish to purchase vision insurance.
  • Retirement Savings Plan—403(b) Plan: SJNC has an optional tax-advantaged retirement savings plan in which employees may elect to have a portion of their pay deferred into the plan before income tax is paid and allowed to grow tax-deferred until the money is taxed as income when withdrawn from the plan.
  • Life Insurance: The Center provides and pays for a life insurance policy for each employee. The insurance benefit is currently $50,000.
• Salary range: $16.47-$21.63/hour. Based upon skillset and years of experience.

Application Process and Timing

• Resume review will commence immediately, and the position will stay open until it is filled. Please send a cover letter and resume to HumanResources@sjncenter.org.

Organizational Summary

St. Joseph’s Neighborhood Center (SJNC) provides comprehensive health care, counseling, social work, and support services to individuals and families who lack access to health insurance or encounter barriers to obtaining care. Established in 1993, the Center is committed to raising the health status and quality of life of the more than 3,000 clients served each year. This grassroots community-based organization depends on a small and dedicated group of paid staff and a corps of over 450 professional and lay volunteers.

St. Joseph’s Neighborhood Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition, gender identity or expression, carrier status, domestic violence victim status, veteran status, or status as a member of any other protected group or activity.

Mission, Values, and Culture

St. Joseph’s Neighborhood Center identifies and responds to the unique health and social needs of individuals and communities in the greater Rochester region and has been doing so since 1993. The organization is rooted in the core values of Service, Education, Advocacy, Research, and Community Health.

The SJNC culture is unlike any other. The health center believes in the importance of community, social justice, collaboration, and transparency. The community kitchen is at the heart of the Center and the culture is thoughtfully tended to and maintained. In any given week, there may be an organizational potluck or a birthday celebration—complete with cake! There is always a puzzle at some phase of completion and at least once per month, there is a community breakfast for visitors, staff, and volunteers. Colleagues genuinely enjoy coming to work each day and miss one another when on holiday/vacation.