JOB TITLE: Care Manager
DEPARTMENT: Aging
SUPERVISOR: Chief Program Officer of Aging, Essential and Inclusion Services
STATUS: 30 hours / week – Non-Exempt
SALARY: $21-$23.5/HR
Summary:
The Care Manager works with individuals 55 years of age and older and their loved ones to problem solve and guide them on their paths to safety, security, wellness, fulfillment, and future planning. Together, the Care Manager, the client and family develop and implement a personalized care plan that meets the individuals needs to support their quality of life. The Care Manager will connect individuals to programs that help the older adult stay independent, connected, and engaged as they age. The Care Manger will also engage with holocaust survivors and their families to ensure that they are connected to services, cultural activities, and benefits that they are entitled to
Essential Duties and Responsibilities:
Clients and client family members
- Conduct holistic intakes and assessments encompassing psychological, social, physical, and environmental concerns for clients residing in Monroe County
- Develops and executes a comprehensive care plan with client and family.
- Collaborates, provides referrals, and connects with other agencies.
- Maintain excellent and consistent communication with clients and their caregivers.
- Provide ongoing monitoring to client and family.
- Attend internal/external meetings to advocate for clients.
- Represent the agency and provide care management services to contracted agencies.
- Participate in activities to promote JFS Care Management services in the community including staffing resource fairs and doing presentations on relevant topics.
- May be required to be a preceptor for social work interns/ and new hires.
- Other duties as requested by supervisor.
Holocaust Survivors and caregivers
- Has knowledge of intergenerational trauma.
- Uses a person center trauma informed framework.
- Provide support to Holocaust Survivors.
- Provide support to second generation survivors, caregivers, and family members.
- Provides care management to the Holocaust Survivor.
- Collaborates, creates, and connects individuals to cultural events, social and educational programs and activities.
- Collaborates with the Jewish Federation and other JFS programs.
- Ensures that clients are aware of and are receiving Holocaust Survivors’ benefits.
- Assists with the applications and recertification for Holocaust Survivor benefits as well as other entitlement programs
The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.
Education and Experience:
- Bachelor’s in social work or related field from an accredited college or university. Master’s in social work or Human Services preferred.
- Minimum 2 years fulltime work experience in care management, program coordination, and assessment.
- Ability to assess individual and family situations, effectively solve problems and respond in a crisis.
- Ability to assess issues regarding safety or elder abuse/neglect.
- Knowledge of intergenerational trauma and the holocaust preferred.
- Knowledgeable about financial and insurance issues experienced by older adults.
- Knowledge of Monroe County Social Services, Social Security and Mental Health Systems
- Knowledgeable of community resources.
- Knowledgeable about resources and available interventions for older adults.
- Must possess effective interpersonal and communication skills.
- Must be comfortable conducting face to face visits in client’s homes.
- Strong organizational and time management skills.
- Ability to work autonomously as well as a team.
- Provide timely documentation, record keeping, completion of forms, statistic tracking.
- Excellent computer skills and comfort with electronic record keeping, Excel and Office 365.
Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.
Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, and documentation standards. All duties must be performed in accordance with JFS corporate compliance & HIPPA program.
Jewish Family Services is committed to building a culturally diverse and inclusive environment. EOE/AA Disability/Vet
