Our Mission is to serve our neighbors in need with love and acceptance, joining them on their journey towards self-sufficiency. We are a non-profit organization built upon
the belief that every human being has immeasurable value. We serve those in need in the Rochester, NY community by offering a range of programs including food, permanent supportive housing, and other essential services such as case management.
The Case Manager & Operations Coordinator is responsible for providing client services and overseeing the daily operations of all programs run by the two-employee not-for-profit agency, Dimitri House. Current programs include Emergency Food Cupboard, Drop-In Lunch Program, Mamczur Place Apartments, Dimitri Affordable Safe Housing Program (DASH), and Thanksgiving Program. The Client Services & Operations Coordinator reports to the Executive Director of Dimitri House and exemplifies the accepted principles and mission of Dimitri House. Position includes interaction with clients and volunteers, administrative duties, and coordination.
Responsibilities
- Build and maintain positive relationships with clients & volunteers;
- Provide part time case management to the six permanent supportive housing residents.
- Recruit, train, coordinate, and schedule volunteers;
- Support daily implementation of programs;
- Monitor food stock, including completing weekly inventories and ordering;
- Occasional food preparation and serving; Food Safety Certification desired
- Grant writing; Support part time grant writer with program data.
- Prepare, modify, and file grant reports, documentation, and complete data entry as necessary, including monthly summaries of programs;
- Maintain and update online database records;
- Communicate with Executive Director, Board of Directors, volunteers, and outside vendors;
- Provide organization and documentation support for fundraisers as requested;
- Prepare quarterly reports (ESSHI, HHAP, DASH, Grants).
- Other duties as assigned by Executive Director.
Competencies
- Communication skills; Problem solving; Teamwork; Adaptability;
- Grants Gateway and HMIS experience desired.
Qualifications
Bachelor’s degree in an applicable field – Social work, Psychology or Human Services or equivalent combination of education, training, and experience plus three (3) years’ experience in program coordination/case management. Must have capability with MS Office Suite, desktop publishing, e-mail, a. social media. Knowledge of standard business management and basic account record keeping. Must be able to sit, stand, walk, climb stairs, stoop, kneel, crouch, and lift to 50 pounds occasionally to a height of 3 to 4 feet. A commitment to enhancing services to help those experiencing poverty and homelessness in our community.
Dimitri House offers generous paid time off, health & dental benefits.
Salary Range: $40K – $45K
