This Community Navigator position will be based at the Monroe County Hall of Justice, 99 Exchange Blvd, Rochester, NY 14614.
This position will manage a Community Connection Center where individuals are able to get connected to vital services on their way toward independence.
The Good Neighbor Community Navigator: Community Connection Desk (CCD) is a client-focused position responsible for providing face to face assessment, problem solving, and referral assistance for individuals in need. The Community Navigator will support the initiatives that connect Goodwill to the communities we serve and provide items to assist partner organizations and individuals. The Community Navigator will coordinate with area community based organizations to create and maintain a rotating guest schedule, allowing other organizations to share the space and assist individuals. The Community Navigator will also coordinate the Volunteer Navigators schedule, and assist in volunteer and internship recruitment efforts.
Subscribes to and promotes Goodwill of the Finger Lakes’ mission, vision and values. Functions as an active Community Engagement team member to achieve organization and department goals. The ideal candidate knows the importance of empathy, advocacy, and cultural competency to help clients access the services needed to build and sustain healthy lives. Competencies needed to be successful in this position include strong customer focus; strong verbal and written communication skills; ability to work effectively with remote teams; ability to deal with ambiguity and change; strong interpersonal relationship skills; ability to work with a diverse population including individuals with significant barriers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinate all aspects of the Community Connection Desk Powered by Goodwill of the Finger Lakes including, but not limited to:
- Perform basic, face to face screening utilizing the MyWayfinder tool to search for community programs for the purpose of educating, navigating, and connecting clients to needed services
- Use active listening skills and conversational intent to:
- Develop a strategy that identifies solutions to barriers to access
- Provide high-quality confidential connections to resources and services
- Demonstrate objectivity, empathy, and be neutral and non-judgmental in handling all connections
- Coordinate necessary agreements with individuals & organizations utilizing the Community Connection Desk.
- Schedule community partners and volunteers to staff the Community Connection Desk, and track space usage and impact.
- Maintain the Community Connection Desk by ensuring that items are in good working order, space is clean, and supplies are properly stocked.
- Obtain and document all required data according to Good Neighbor policy, protocol, and procedure to assist in the identification of gaps in services.
- Work with Community Engagement, Mission Services and Donated Goods Retail team members to meet Good Neighbor requests and community needs.
- Follow Goodwill of the Finger Lakes’ procedures to maintain the integrity of the program and control of organization assets.
- Seek Good Neighbor Partners that assist in the promotion of the Goodwill of the Finger Lakes brand, and assist in meeting our goals of reducing waste and leveraging donations fully.
- Carry out all required travel to support the Good Neighbor Program.
- Completes all other duties as assigned.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.
EDUCATION AND EXPERIENCE:
High School Diploma or equivalent required. Associates degree in a relevant field preferred. One year experience in human services; social work; employment and training; workforce development programs; adult learning and training; and/or consultation/training. Or equivalent combination of education and experience.
INTERPERSONAL SKILLS:
Must have strong interpersonal, organizational, and oral & written communication skills.
REASONING ABILITY:
Ability to assess situations, define problems and propose viable resolutions; ability to collect relevant data, and establish facts & propose conclusions.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to work in a variety of settings including office space where there are times that one may sit for extended periods of time and to work extensively with computers; warehouse and retail backroom space with standing for extended periods of time, moving, lifting and bending is required to gather merchandise for Good Neighbor requests. The position requires the employee to travel throughout the Goodwill of the Finger Lakes Region independently. The employee must be able to communicate effectively. The employee needs to have reasonable mobility.
Moderate, occasional short deadlines requiring some overtime or varied work schedule to meet goals. Work environment occasionally hectic with occasional to frequent periods of high stress.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate but varies by location of work.
Goodwill of the Finger Lakes and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer.
Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability
