PRIMARY FUNCTIONS:
Responsible for responding to concerns, including investigations, pertaining to workplace policies, procedures and compliance with all company and external requirements in an effort to reduce company-wide risk and contribute to productivity, motivation, and morale, while instilling and maintaining our culture and values.
SPECIFIC DUTIES:
1. Serve as initial point of advice, problem resolution, and facilitation in the areas of employee relations, performance management, and employee discipline; advises both employees and management regarding employee relations policies, procedures, and documentation; researches, identifies, and analyzes specific employee relations concerns and makes appropriate recommendations to management.
2. Coach and train managers and supervisors in their communication, feedback, recognition and interaction responsibilities to the staff who report to them.
3. Conduct research and provides advice and assistance on employment related regulations. Brings compliance related concerns to the attention of the Director of Human Resources.
4. Support new hire orientations for staff as applicable.
5. Coach/advise employees and management through HR issues related to the employee handbook, code of conduct and other pertinent information about the organization
6. Monitor and advise manager and progressive discipline system. Monitors the implementation of a performance improvement process with non-performing employees.
7. Assist with the implementation of corporate-wide health and safety programs, assuring compliance with all Agency policies and risk management.
8. Conduct, or assist in conducting, prompt, thorough, and well documented investigations of employee complaints.
9. Assess the merits of complaints based on investigation findings and make recommendations that appropriately balance the needs of the affected employees, the company, and any legal compliance considerations.
10. Develop and compile appropriate management reports and analytics related to employee relations complaint activity.
11. Conduct or coordinate periodic surveys to measure employee satisfaction and engagement.
12. Reviews, guides and approves management recommendations for employment terminations.
13. Conduct exit interviews with staff when applicable to determine if corrective action may retain valued staff or reviews exit interview surveys and discusses finding with senior management.
14. Assist HR Director with coordination of unemployment claims, unemployment hearings and appeals and analyzes claim history for each division.
15. Direct Diversity, Equity and Inclusion priorities and goal attainment.
16. Participates as a member of various HR committees throughout Catholic Charities, as assigned.
17. Liaison with recruitment assistant and hiring managers on salary levels for existing and prospective staff consistent with organization market conditions and policies.
18. Partner closely with the Employee Relations Manager as well as other members of the HR team to implement proactive employee relations strategies and initiatives to drive employee retention and engagement
19. Participates in relevant Agency meetings and/or trainings
20. Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
21. Awareness and active support of the Agency’s Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency’s Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
22. Performs other duties as assigned.
QUALIFICATIONS:
Bachelors’ degree and at least three years of experience that can be demonstrated to be applicable to the duties listed in the job description.
OR
Masters’ degree and at least one year of experience that can be demonstrated to be applicable to the duties listed in the job description.
PHR, SPHR, SHRM-CP, or SHRM-SCP preferred.
Equivalent combination of education and experience will be considered.
