Job Summary: The Family Stabilization Social Worker is responsible for providing counseling and case management to families in the Shelter Program at Family Promise of Greater Rochester, a nonprofit organization that assists families at risk of or experiencing homelessness to achieve sustainable independence by providing person-centered, holistic services in collaboration with the greater community.
Hours: Full-time, days, shared on-call after hours coverage
Salary Range: $21.63 – $25.96/hour
Program Responsibilities
- Interview prospective emergency shelter families. Meet with clinical team to assess and/or review potential families.
- Assist families through a trauma-informed, client-centered approach in setting and realizing goals with counseling, advocacy, and resource referrals.
- Maintain consistent communication with families via text, phone, and email to monitor progress in securing housing, as well as in-person contact at least once per week.
- Maintain HMIS, enter VISPDAT information, and place families on coordinated access waiting list.
- Ensure families’ compliance with guidelines of the program, including bi-weekly apartment inspections.
- Manage and initiate professional relationships with area property managers/landlords to facilitate access to adequate and affordable housing
- Meet with clinical team weekly to report on progress of families and share concerns.
- Share on-call coverage for nights/weekends (approximately 2 weeks per month).
- Maintain contact with property manager of shelter apartments to discuss maintenance and other issues that may arise. Submit maintenance requests through the online portal.
- Continue case management support with housing, employment, finances, and advocacy to help establish and maintain long-term self-sufficiency when families transition into permanent housing.
Administrative Responsibilities
- Document interventions and services provided through use of FPForce database and Google Drive.
- Maintain knowledge of Monroe County resources and provide appropriate referrals to address barriers to stable housing and employment (i.e. budgeting, medical, mental health, chemical dependency, domestic violence, education, immigration, etc.).
- Assist with ongoing continuous quality improvement to enhance program operations, including problem solving and helping to develop program systems or procedures.
- Participate in ongoing education and relevant trainings or meetings to develop professional skills.
- Attend all meetings relevant to the position, i.e. monthly staff meetings, coordinated access meetings, landlord engagement group, other committee meetings as needed.
- Other duties as assigned.
Qualifications
- Bachelor’s or Master’s degree in Social Work; Master’s degree preferred
- One to three years of related experience required.
- Detail oriented and ability to perform organizational duties with a high level of accuracy.
- Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
- Demonstrates the necessary attitudes, knowledge and skills to deliver services from an anti-racist mindset, using a client-centered, non-judgmental, strength-based approach.
- Ability to maintain absolute confidentiality in regards to client information and records.
- Ability to document work in a timely fashion.
- Proficiency and experience with Google nonprofit suite.
- Bilingual (Spanish/English) preferred.
- Some lifting of materials/donations and help moving families into their own apartments.
- Must have valid driver’s license and willingness to use personal vehicle to transport if necessary (reimbursed for mileage).
- Ability to satisfactorily complete required background check.
Family Promise of Greater Rochester is committed to creating a diverse, equitable, and inclusive organization. FPGROC does not discriminate in employment on the basis of race, religion, ethnicity, national origin, age, gender, physical ability, sexual orientation, gender identity and/or expression, or economic status.
