JOB TITLE: Flag Store Coordinator
REPORTS TO: Director of Advancement
STATUS: Part Time 20 hours/week; Non-exempt
PRIMARY FUNCTIONS:
- Develop retail initiatives to significantly grow and manage the Flag Store’s e-commerce merchandise sales.
- Provide excellent customer service via email and phone to ensure prompt, accurate and professional management of customer inquiries, including questions/concerns/issues about listed items, correcting errors, processing returns and refunds, and initiating corrective action as needed.
- Work closely with the advancement team to develop dynamic digital content and e-commerce strategies.
- Create online item listings to advertise and sell merchandise including taking and editing photos and writing concise, captivating written product descriptions.
- Maintain and grow commercial account base sales through advertising, cold calling, networking, etc.
- Proofread and edit all item descriptions for clarity, spelling and grammar.
- Manage and monitor incoming products in Lightspeed POS system. Maintain current online product listings, ensuring accuracy and limiting discrepancies.
- Follow item tracking procedures including assigning listing numbers, accurately recording listed items into inventory, maintaining proper storage placement to ensure ease of retrieval for order fulfillment and shipping, and enabling compilation of sales, quota and revenue data.
- Pull, package and ship orders efficiently and accurately.
- Achieve sales goals as established by the Director of Advancement.
- Research and analyze competitive landscape of online sales and identify opportunities for growth.
- Provide and implement recommendations to improve listing performance.
- Support the mission of VOC, collaboration inside and outside of the organization, and conduct outreach.
MINIMUM QUALIFICATIONS:
- At least 2 years of relevant experience including writing and creating digital sales content for use on the web, social media, and email; or an equivalent combination or education and e-commerce experience.
- Prior e-commerce or online selling experience including the creation of listings on online platforms and familiarity with best practices for selling through online marketplaces.
- Excellent interpersonal and customer service skills. Able to communicate clearly and effectively with customers.
- Previous experience with Lightspeed POS a plus.
- Prior digital photography experience, including basic photo editing and resizing.
- Understanding of subject areas such as merchandising, fulfillment, logistics, payment, customer service etc. as applicable to E-commerce.
- Ability to process information and merchandise through computer system and POS register system.
- Ability to move or handle merchandise generally weighing 5-50 pounds, including traversing up and down a set of stairs throughout the workday.
- Dedicated interest in veterans and veterans’ issues.
- Strong ethical character with ability to abide by VOC values of Respect, Integrity, Service and Excellence.
Veterans Outreach Center, Inc. is an equal opportunity employer.
Veterans of the U.S. Armed Forces are encouraged to apply.
