Organizational Summary

St. Joseph’s Neighborhood Center (SJNC) provides comprehensive health care, counseling, social work, and support services to individuals and families who lack access to health insurance or encounter barriers to obtaining care. Established in 1993, the Center is committed to raising the health status and quality of life of the more than 3,000 clients served each year. This grassroots community-based organization depends on a small and dedicated group of paid staff and a corps of over 450 professional and lay volunteers.

St. Joseph’s Neighborhood Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition, gender identity or expression, carrier status, domestic violence victim status, veteran status, or status as a member of any other protected group or activity.

Mission, Values, and Culture

St. Joseph’s Neighborhood Center identifies and responds to the unique health and social needs of individuals and communities in the greater Rochester region and has been doing so since 1993. The organization is rooted in the core values of Service, Education, Advocacy, Research, and Community Health.

The SJNC culture is unlike any other. The health center believes in the importance of community, social justice, collaboration, and transparency. The community kitchen is at the heart of the Center and the culture is thoughtfully tended to and maintained. In any given week, there may be an organizational potluck or a birthday celebration—complete with cake! There is always a puzzle at some phase of completion and at least once per month, there is a community breakfast for visitors, staff, and volunteers. Colleagues genuinely enjoy coming to work each day and miss one another when on holiday/vacation.

Position Description

Under the direction of the Director of Healthcare Access & Outreach, we work in partnership with members of the medical and counseling teams to provide coordinated care to our patients, clients, and neighbors. The Health Access & Outreach Worker would refer and connect families and individuals to St. Joseph’s Neighborhood Center’s (SJNC’s) services and other community resources. The Health Access Outreach Worker is expected to explore new community partners and build relationships with those organizations that benefit SJNC’s clients and patients. In addition, the employee will actively conduct outreach and engagement to build their caseload, promote the services of the Neighborhood Center, and connect patients to care. The ideal candidate for this role has a strong desire to improve the lives of others, with a tenacious drive to achieve clients’ optimal state of wellness in all areas of their life.

Detail of Key Responsibility Areas:

1. Social Determinants of Health (SDOH)/Referrals (15%)
   1. Use the SDOH screening tool to address clients with SDOH needs daily.
   2. Use the 360 Collaborative platforms to refer clients to various local resources
   3. Become proficient in the electronic health record (EHR)
   4. Monitor the 360 Collaborative Unite US Platform daily

2. Community Outreach (50%)
   1. Strategize an outreach plan for target areas with the Director of Health Access & Outreach, then implement it
   2. Actively locate and schedule tabling events for SJNC
   3. Be comfortable setting targets and meeting outreach goals
   4. Must increase SJNC patient numbers through extensive outreach with fresh ideas and outreach suggestions
   5. Must be comfortable actively documenting all encounters in the EHR.
   6. Have a thorough understanding of SJNCs and the public health needs of our client population
   7. Partner with other departments to support SJNC in outreach efforts

3. Office Work (15%)
   1. Assist with SDOH Client needs at SJNC
   2. Assist with the reporting of outreach work for grants and reports
   3. Keep the helpdesk resources up to date in the lobby and the Access Department
   4. Additional tasks as needed

4. Support Community Initiatives (15%)
   1. Expected to attend other Community-Based Organizations (CBO) programs and events on behalf of SJNC
   2. Seek opportunities for SJNC to partner with other CBOs.
   3. Report trends and needs of the community to the Director of Healthcare Access

5. Additional Responsibilities (5%)
   1. Responsible for maintaining the confidentiality of all patients, clients, neighbors, employees, volunteers, and protected and proprietary information.
   2. Complete any other duties as assigned related to the mission of SJNC.
   3. Occasionally some weekend and evening work will be required

Qualifications

• Associate’s degree in Social Work, Public Health, Sociology, or a related Human Services field helpful or experience in human services or community organizing.
• Minimum of two years in a related field preferred

• Must have knowledge of the Social Determinants of Health (SDOH) & be familiar with various programs and resources throughout Monroe County.
• Experience working with economically challenged populations preferred
• Familiarity with Microsoft Office

Competencies

• Fluency in Spanish is a plus
• Strong communication skills (verbal and written)
• Strong organizational skills, attention to detail, and initiative
• Critical thinking
• Flexibility
• Collaboration and teamwork
• Ability to work independently with a high degree of independence and initiative
• Ability to positively interact with staff, volunteers, and external partners (at all levels) in a fast-paced environment, sometimes under pressure
• Problem-solving skills are needed.

Physical Requirements

• While performing the duties of this job, the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear.
• Occasionally the employee must stoop, bend and lift or move up to 25 lbs.  Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Americans with Disabilities Act

• In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Employee Health Requirements

In compliance with New York State Department of Health (NYSDOH) infection control requirements for health care organizations, St. Joseph’s Neighborhood Center (SJNC) requires that all new and existing employees and volunteers provide documentation to demonstrate:

• Mumps Measles and Rubella (MMR) vaccination or titer
• Completion of a Tuberculosis (TB) test and yearly screening
• Hep B vaccination or declination form
• Flu vaccination or mask required in clinical areas during flu season
• COVID 19 vaccination series

Salary and Benefits

Standard benefits for employees, include the following:

• Supportive and affirming workplace community.
• Monday-Friday work week with occasional nights and weekend hours required.
• Paid Holidays: A minimum of ten (10) paid holidays including: New Year’s Day, Dr. Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Thanksgiving and the day after, Christmas Day, and one floating holiday. The holiday schedule is determined by the Executive Director as is distributed in November of each year.
• Personal Time Off (PTO): New employees accrue .088461 hours of PTO per hour worked (184 hours per year at 40 hours per week. This bank is used for all vacation, sick-time, time off to conduct personal business, medical/dental appointments, and other personal matters.
• Medical Insurance: SJNC currently contributes $5,550 per year toward the cost of health insurance.
• Dental Insurance: SJNC has an optional dental plan for individuals and/or families who wish to purchase dental insurance.
• Vision Insurance: SJNC has an optional vision plan for individuals and/or families who wish to purchase vision insurance.
• Retirement Savings Plan—403(b) Plan: SJNC has an optional tax-advantaged retirement savings plan in which employees may elect to have a portion of their pay deferred into the plan before income tax is paid and allowed to grow tax-deferred until the money is taxed as income when withdrawn from the plan.
• Life Insurance: The Center provides and pays for a life insurance policy for each employee. The insurance benefit is currently $50,000.
• Salary range—benchmarked with HR Works and based upon local rates: $16.35-$21.63/hour. Based upon skillset and years of experience.