Health Homes Program Manager (Regular)

Job Description

Job Title: HHUNY Health Home Care Manager

Reports To: Health Home Program Manager

Pay: $20.00-$22.00 Per Hour

About Delphi Rise:

Delphi Rise is a small but impactful community-based, non-profit behavioral health organization that focuses on supporting individuals with substance use addiction.  Since 1936, we have been offering our community an array of services including Outpatient Treatment; school-based prevention, education and counseling; prison Reentry Services; HUD Rapid Re-Housing supports; and Health Homes Care Management services. We also operate an Open Access Clinic, providing on-demand substance abuse evaluations and referrals. In fact, we are the only 24/7 Open Access Provider in Monroe County!

We are proud of the employee benefits we offer: medical insurance plans that are fully or mostly funded by Delphi Rise, nine paid holidays, and 20 days of PTO earned in the 1^st year with us!  We welcome a hybrid work schedule that we feel reflects our culture of maintaining a healthy work and home life balance.

Delphi Rise’s staff is experienced, passionate and resilient, always putting our clients at the center of our work. Our culture is one of warmth, laughter, affirmation and hope.

Summary:

Health Home Care Managers coordinate various aspects of client care with outside providers, including chemical dependency, mental health and medical services, accessing benefits (Medicaid, Medicare, food stamps, etc.), locating safe housing and assessing and supporting the social determinants of health.

Job Responsibilities:

1. Assist clients with issues related to benefits, housing, childcare, healthcare, and other recovery supports that might serve to support their success.
2. Coordinate client care with other health care providers (primary care doctors, treatment counselors, etc.).
3. Complete assessments and supporting documentation in a timely fashion by utilizing the Netsmart Care Management system.
4. Keep up-to-date accurate electronic case notes in accordance with rigid DOH and HHUNY standards.
5. Make appropriate referrals and provide follow-up.
6. Perform other tasks as assigned.

QUALIFICATIONS: The minimum requirements for this position:

1. Two years of experience (a Master´s degree in a related field may substitute for one year´s experience) either providing direct services to persons diagnosed with mental health challenges, developmental disabilities, or a substance use disorder; OR  supporting persons who have been diagnosed with mental health challenges, developmental disabilities, alcoholism or substance abuse.
2. Education: A Bachelor´s degree in any of the following: child & family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation, recreation therapy, rehabilitation, social work, sociology, or speech and hearing; OR  NYS licensure and current registration as a Registered Nurse and a bachelor´s degree; OR  A Bachelor´s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; OR  A Credentialed Alcoholism and Substance Abuse Counselor (CASAC).
3. Experience as a Health Home Care Manager is strongly desired.
4. Demonstrates Cultural Humility in all interactions.
5. Excellent computer skills and ability to utilize a complex, web-based care management system.
6. Familiar with resources in the community that meet a wide variety of client needs.
7. Ability to successfully engage clients of all backgrounds.
8. Comfortable working independently and yet highly collaborative in approach.
9. Comfortable working in the community with clients demonstrating complex challenges.

Delphi Rise is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

We are committed to providing a work environment free from discrimination, harassment, and retaliation, and we strictly prohibit such conduct by our employees, contractors, and business partners.

We strive to attract, develop, and retain the best talent from diverse backgrounds, and we believe that our differences make us stronger.

We encourage all qualified individuals to apply for our job opportunities, and we will make reasonable accommodations for applicants and employees with disabilities.

If you require accommodation during the application process, please contact us at Alexander LiPera, HR Administrator: 585-467-2230, ext. 429.