Primary Job Functions
- Provides primarily direct oversight to Health Home Services; provide direct supervision to staff in assigned departmental area in accordance to all Glove House, state and regulatory requirements.
- Performs all work tasks in a safe manner.
- Is guided by organizational values and trauma informed practice in all interactions.
- Treats all children, families, staff and ancillary providers with respect and courtesy.
- Demonstrates and models sensitivity to the cultural background of children, families and co-workers.
- Assures that all processes within the Department operate in compliance with applicable NYS codes, rules and regulations and with Glove House policies and procedures.
- Provides direct oversight to the Health Homes program at the direction of agency President.
- Completes all technical input/review of clients and notes to insure proper billing and reimbursement to the agency.
- Provides supervision and coaching to staff within the departments and co-leadership with teams within the agency.
- Conducts the fiscal management within the assigned Department in a manner to assure that adequate resources are available to meet program needs, while maintaining the fiscal viability of the department.
- Participates in the development of all Agency/Department policy and procedure to ensure that operations are in conformance with appropriate regulations and standards.
- Directly responsible for quality assurance activities within the Department including, but
not limited to, design and oversight of program evaluation (effectiveness/outcomes) and associated monitoring/measuring activities.
- Responsible for hiring, coaching, training, supervision and evaluation of Health Homes
- Provides oversight and ensures adequate staff coverage is scheduled for department needs.
- Responsible for carrying out additional casework/case management activities due to staffing shortages and Department needs.
- Provide oversight and direction to ensure the completion and maintenance of all departmental records and documentation. Complete all administrative documentation and leadership duties in accordance to Glove House program and regulatory standards.
- Assures all insurance and billing documentation is completed in a timely fashion.
- Will actively participate as a member of the Management team.
- Consistently attends staff meetings and provides leadership, agenda and coaching during team/staff meetings.
- Assists Program Directors, Program Managers, and all team members navigate and benefit from the departmental supports.
- Available for on-call responsibilities as assigned.
- Is available to provide managerial oversight across the agency, as needed.
- Assures that Program staff are up to date with compliance and training requirements (physical, driver license, staff training etc.).
- Participate in all Glove House strategic planning goals, including risk management and Quality Assurance plans.
- Responsible to assist in the research and development of best practices and new initiatives to meet the changing needs of children and families in the community.
- Must maintain timely compliance with all established Glove House standards and provide support documents as necessary (physical/TB, driver license, auto insurance).
- As an employee of Glove House, Inc., one of your primary responsibilities is to protect the privacy of our clients. The Agencies commitment to privacy is based on our longstanding values as well as an array of state and federal confidentiality laws and regulations. Among these regulations are the Privacy Rule and Security Rule issued by the U.S. Department of Health and Human Services (HHS) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
