Overview
The Help Desk Technician will support all Heritage Christian Services employees, computer hardware and software, which supports the mission, vision and values of Heritage Christian Services, Inc.
Responsibilities
- Provide level 1 computer support for desktops, laptops, tablets, mobile devices, and their respective software.
- Resolve or coordinate the solution to computer hardware, software, internet, and web-based application issues.
- Ensure the imaging of computers have agency approved software and services.
- Work with hardware vendors to resolve issues and/or perform minor hardware repairs.
- Mobile device setup (laptops, Chromebooks, tablets, smart phones.)
- Printers and copiers support.
- Utilize help desk ticketing system.
- Provide remote and in-person support with provided tools as needed.
- Follow up with end-user to ensure resolution.
Qualifications
- Associates Degree or equivalent experience in an IT-related field.
- Experience providing Windows desktop support.
- Experience with remote support tools.
- Proficient in Microsoft Office/O365 products.
- Experience with Active Directory.
- Reliable and organized.
- Ability to work well in a team environment.
- Excellent customer service skills.
- Valid driver’s license that meets Heritage Christian motor vehicle standards.
- Physical ability to lift up to 30 pounds.
