Intake Specialist – HYBRID POSITION

Why Work for Person Centered Services?

When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals:

• 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year!
• Comprehensive health insurance plans for you to choose what best fits your needs (Medical, Dental & Vision)
• 401(k) – the Company matches 50% of the first 6% up to a maximum of 3%
• Company paid benefits: basic life insurance, long-term disability, and a Lifestyle Spending Account with a benefit of up to $500 set aside for employees to spend on wellness eligible expenses!
• Employee Discount and Wellness Programs – Currently providing 3 paid hours per week for exercise/ personal wellness!
• Professional development opportunities including mentorship program options and ongoing coaching

Position Responsibilities

• Serves as the initial contact for all persons inquiring about services.  Conducts intake for applicants applying for agency services.
• Assists individuals with the New York State OPWDD eligibility process according to State requirements.
• Prepares eligibility application for OPWDD review.  Submits eligibility applications to the DDRO. Maintains communication with DDRO eligibility office and provides follow up as requested.
• Provides guidance to individuals and families with applying for necessary benefits and entitlements.
• Provides guidance to individuals and families and linkages to necessary community supports.
• Enrolls new individuals in EMR database.
• Maintains required individual records in EMR, including case notes.  Completes program registration submissions in CHOICES database system.
• Completes Health Home enrollment paperwork and prepares files for Health Home/Care Coordination or HCBS Case Management service enrollment.  Enrolls new individuals using CHOICES database system.
• Serves as a mentor to new program staff and assist as needed.
•  Conducts community outreach and education as assigned.
• Monitors individual satisfaction with supports and services.
• Ensures case files are in compliance with regulation and policy.
• Provide quality driven, cost effective, culturally appropriate services.
• Commits to a respectful, just, and supportive environment for individuals and coworkers aligning with the company’s commitment to diversity, equity, and inclusion.
• Other related duties, as may be assigned by the Intake Supervisor and/or Intake Manager.

Knowledge, Skills, and Abilities

• Knowledge of developmental disabilities, chronic disease and social determinants of health.
• Strong knowledge of OPWDD funded services and supports.
• Experience with motivational interviewing.
• Experience writing SMART goals.
• Knowledgeable of person-centered planning regulations.

• Ability to build relationships and effectively communicate.
• Encourages community integration.
• Demonstrates cultural competence.
• Demonstrates ethical and professional responsibilities and boundaries.
• Demonstrates capacity to use Health Information Technology to link services and facilitate communication.
• Knowledge of confidentiality regulations.
• Organizational and time management skills
• Ability to prioritize.
• Proactively approaches professional responsibilities.
• Completes work in a timely manner.