We have a tremendous opportunity for a Liaison Assistant to join Hillside!
Full time position – 40 hours per week Monday to Friday with a flexible schedule.
This is a mobile position with the ability to perform many job duties from home.
Accepting applicants from Rochester, Syracuse, Buffalo, Cuba, Mt. Morris, Jamestown and Batavia, NY.
As a Liaison Assistant, you will support the team with the Medicaid billable services such as Child and Family Treatment and support Services (CFTSS) and Home and Community Based Services(HCBS). You will coordinate with the Medicaid Managed Care Plan (MMCPs) to ensure eligibility, notifications and authorizations are completed accurately and timely. The Liaison Assistant will also work with Hillside providers and Financial Services to facilitate consistency with payment process qualifications and rules for services sought and provided.
Responsibilities:
- Creates Authorization template for each assigned client
- Assists with referral intake processes
- Interacts with the team, DIS, and billing staff to understand and successfully resolve issues
- Meets regularly with management teams
- Completes MCO Notifications (all plans), initial and re-initial authorizations
- Utilizes MMCP portals where required to enter authorizations and obtain written authorizations
- Communicates with MMCP through phone calls, encrypted emails, or other means as stipulated by NYS or otherwise agreed upon with each plan.
- Notifies Care Management, DIS and program staff when submitting Authorizations and Notifications to the MMCP and documents in EMR
- Use E-PACES to confirm Medicaid eligibility
- Demonstrates ethical and professional conduct at all times and towards all
- Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed
Requirements:
- High School Diploma or GED; Preferred Associate’s in Human Services or other related field
- At least 1 year of experience in Humans Services, Insurance, Care Coordination, or Managed Care; Associate’s degree or certification in medical billing and coding would also qualify
- Strong customer service skills and technology (Email, Word, Excel)
- Must have a valid and clean NYS driver’s license and meet Hillside driving policy
- Knowledge in Medicaid Managed Care policies, financial concepts and other human service providers
Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating great opportunities for our Agency, our people, and to those whom we serve. We offer a competitive benefits package to include very generous paid time off, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, paid holidays, and Employee Assistance Plan, just to name a few of the amazing benefits at Hillside! You’ll be working with great people and great clientele where you can truly make a difference. Apply online, get on board, and grow your career with us. You’ll be so glad you did!
EOE/AA Disability/Veteran
