Job Title: Membership Services Associate
Division: Development
Reports to: Development Operations Manager
Classification: Non-Exempt, Full-Time
Job Summary:
This position plays a critical and integral role in fulfilling member requests that come in via phone and email, ensuring data integrity through proper management of donor data changes, and providing members and other callers with a positive communications experience with WXXI.
Specific Responsibilities:
- Answer the member hotline and main station line
- Answer incoming emails to Membership email accounts or determine the appropriate team member to address members’ needs
- Enter giving data into Allegiance including the processing of one-time-gifts, cancelations, donor upgrades, changes in payment information
- Provide ongoing data cleanliness and integrity support
- Provide data entry and upload support as needed by other Membership team members
- Develop expertise in Passport setup and advise members
- Develop expertise on MyWXXI Usage and monitor user requests and changes as they come in
- Train on other database processes so as to serve as back up for critical Allegiance functions
- Other duties as assigned
Minimum Qualifications:
- Associate’s or Bachelor’s degree, or the equivalent combination of education, training and expertise from which comparable skills are demonstrated
- Experience with data entry and multi-step database processes
- Ability to perform accurate data entry and achieve proficiency in donor database
- Strong proficiency in Microsoft Office Suite
- Strong written and verbal communications skills
- Commitment to data integrity and cleanliness
- Excellent organizational skills
- Pleasant telephone personality
- Demonstrates judgement in data decision making
- Demonstrates and supports a culture of diversity, equity, and inclusion
- Demonstrates skill in understanding of cultural differences
- Demonstrates a commitment to diversity, equity, and inclusion
Preferred Qualifications:
- Experience in a non-profit setting
- Experience with a fundraising database
- Ability to organize multiple projects/tasks simultaneously; must have ability to work independently, collaborate with colleagues, and adapt to changing priorities
- Familiarity with WXXI and its content
WXXI is committed to creating a diverse environment and is proud to be an equal opportunity employer. This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition, gender identity or expression, carrier status, domestic violence victim status, veteran status or status as a member of any other protected group or activity.
