Job Description
| Office Assistant |
| Department: Administration
Reports To: Director of Patient Access Hours/Status: 40 hours a week / Hourly-Non-exempt |
THE HEALING CONNECTION, INC is a professional and rewarding work environment comprised of committed and compassionate professionals who care about people who need a connection. Every day we have an impact on the lives of patients and their families. Join our team to help fulfill our mission of helping people heal through connection. The Office Assistant is a critical member of the team who works alongside the Director of Patient Access to ensure office operations and patient/family satisfaction. The Office Assistant is fundamental in the effective communication between patients/families, program staff, and the community at large.
ESSENTIAL DUTIES AND RESPONSIBILITIES
AGENCY SUPPORT
| · Support answering incoming calls. |
| · Greet patients when they arrive for appointments.
· Coordinate appointment for the medical team. |
| · Assemble/disassemble and file charts.
· Assemble patient packets. · Fax appropriate paperwork to providers and insurance agencies. · Patient registration and discussion of payment arrangements. · Obtains and files appropriate documentation from primary care providers |
| · Assembles materials for intake evaluation folders. |
| · Collaborate with billing specialist to provide any needed information and ensure proper billing for services. |
| · Initiates patient electronic medical record and secures hard copies of materials for a paper chart.
|
OTHER DUTIES AS ASSIGNED
- Maintain confidentiality and complete all job functions in an ethical and culturally competent manner.
- Complete other duties as assigned.
QUALIFICATIONS
|
Preferred Education · Associates Degree
|
| Preferred Experience
· Minimum of secretarial or administrative assistant experience, health care setting preferred. · Experience with patient registration, insurance, billing, and/or medical records preferred. · Strong organizational and communication skills preferred. |
| Special Skills
· Computer knowledge and skills to produce correspondence and documents as indicated and ability to utilize computers to record activities and access necessary data and reports. · Knowledge of Microsoft office (e.g.. Word, Excel, and PowerPoint) required · Knowledge re: electronic medical records preferred.
|
| Age Specific Competencies |
- Excellent communication skills (verbal and written) are required.
- Must be adaptable and flexible.
- New York State Driver’s License not in jeopardy of being revoked.
