Peer Support Specialist – Crisis Transportation Support

Job Information

Organization: Mental Health Association of Rochester/Monroe County

Job Title: Peer Support Specialist – Crisis Transportation Support

Position Start Date: 01/29/2026

Location: Rochester, NY

Job Description

Overview
We are seeking dedicated and compassionate part-time Peer Support Specialists to work Monday – Friday 5pm to 9 pm for the MHA-MCOMH Crisis Transportation team. The Peer Support Specialist accompanies individuals during transport to alternative community crisis programs/services, providing empathic support to navigate the crisis process.

Duties

  • Provide peer-to-peer crisis support during transport to a community alternative crisis service.
  • Share personal recovery experiences to promote engagement, hope and self-determination.
  • Help individuals understand and navigate crisis services, treatment options and community resources. Make referrals as needed.
  • Empower individuals to be self-advocates in their own lives.
  • Assist in developing short-term wellness and safety plans along with PIC and FIT team members.
  • Advocate for individual’s rights and preferences within the crisis response process.
  • Support follow up care coordination, including warm hand-offs to services and supports.
  • Provide follow up calls and/or visits to individuals who were in crisis.

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee assistance program
  • Life insurance
  • Paid time off

Requirements

  • High school diploma/GED equivalence.
  • Lived experience with mental health, substance use and/or trauma related history and have demonstrated recovery.
  • Certification as a NYS Peer Support Specialist.
  • Must have 1-2 years of experience working as a Peer Support Specialist.
  • Experience working in mental health, substance use or crisis setting preferred
  • Must be able to pass background check.

Contact Information

smacdonald@mharochester.org

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