Program Manager, Mental Health Supportive Crisis Stabilization Center, Jamestown, NY

Are you interested in a career supporting people in your community in their mental health recovery?  Join the team at Recovery Options Made Easy!

Recovery Options Made Easy, is a nonprofit supported housing and community support service agency organized in 1990. As a peer-run organization, we were developed and operated by those with lived experience. Our agency is committed to decreasing stigma by increasing awareness of mental health and substance use through information, education, and advocacy. Recovery Options has a 30+ year track record of success and we are a nationally recognized, peer-run nonprofit agency serving adults with Severe and Persistent Mental Illness (SPMI), seriously impacting their day-to-day functioning in the community. The mission of our organization is to provide services and supports allowing recipients to achieve integration and social equality in the community. Person-centered services are designed around the principles of recovery and empowerment.

Learn more about our Agency and the programs we offer by visiting our website at www.recoveryoptionsny.org

Healthcare Worker retention bonus available! $3000 over 2 six month vesting periods ($1500 per vesting period)

We offer a full range of benefits, including, choice of Health insurance (four options available) with flexible spending accounts and max deductible paid for by Agency (with exception of catastrophic package), Dental, Vision,  403b, Life Insurance provided by ROME with option to purchase additional life, EAP, 5 paid Float Days per year, PTO, Paid Sick time at 40 hours per year. Flexible Schedules, loan forgiveness.

JOB SUMMARY

The Recovery Options Made Easy (ROME) Program Manager of Supportive Crisis Stabilization Center (SCSC) will be the immediate supervisor and oversight for all staff and services at the Chautauqua County Supportive Crisis Stabilization Center, the first Supportive Crisis Stabilization Center in Chautauqua County, and a forward-looking resource that diverts people from hospital use and the criminal justice system when community-based care and treatment are more appropriate responses.

The Program Manager of SCSC will supervise an integrated team of LMSWs, CASACs, Peer Specialists, and other behavioral health professionals; and oversee a menu of services that includes whole health assessments, motivational interviewing & de-escalation, peer support & engagement, crisis counseling, person-centered care planning, recovery & wellness education, direct connections to outside services, advocacy, and follow-up to ensure quality outcomes.

The Program Manager of SCSC will be back-up for clinical staff (i.e. direct service if/when needed), and be on-call to support staff when needed.

ROME’s vision for the Chautauqua County Supportive Crisis Stabilization Center is to provide accessible, engaging, trauma-informed, empathetic, hopeful, and restorative services to people who are or are at risk of experiencing a crisis – overwhelming feelings of emotional distress – due to any mental health, addiction, or social determinant of health issues.

The Supportive Crisis Stabilization Center is a 24/7 community crisis response hub where people of all ages can connect immediately with: (a) an integrated team of clinical counselors, peer specialists, and behavioral health professionals, and (b) the local community’s health, human, and social service partner-providers.

The Supportive Crisis Stabilization Center also functions as a gateway to people’s recovery and overall wellness, creating a more welcoming crisis response system, and a more navigable entrance to the local community’s broader system of care and prevention.

Essential Duties:

• Work with senior-level mgmt. to recruit SCSC Staff.
• Work with senior-level mgmt. to provide training (general, job-specific) to new Staff.
• Possess knowledge of all SCSC program guidelines, regulations, and updates, and communicate them to Staff.
• Ensure that staff are executing their job functions accurately, effectively, and efficiently through a process of performance mgmt.
• Meet regularly with staff, one-to-one, for supervision.
• Meet regularly with teams in structured & focused meetings, with clearly-defined agendas and processes for follow-up.
• Lead & manage problem-solving processes for all site-based staff & services.
• Develop staff schedules.
• Enforce workplace safety rules & policies.
• Participate in external meetings and events relevant to the Stabilization Center.
• Oversee and provide back-up (i.e. direct service) for clinical therapeutic functions, including but not limited to assessments, de-escalation, crisis counseling, and care/transition planning.
• Ensure immediate access, without any barriers, to services at the center for people presenting who are or are at risk of experiencing a crisis.
• Ensure customer service that is welcoming, respectful, orienting, and reliable.
• Ensure a fully trauma-informed & responsive environment that promotes safety (psychological, physical, emotional) and comfort for all – guests and staff, mutually.
• Ensure that hope greets guests at the door, and recovery is the
• Ensure the promotion of guests’ whole health by recognizing, addressing, and promoting all the dimensions of wellness.
• Work cooperatively (when appropriate) with guests’ family, supports, caregivers, and other service providers.
• Create partnerships with community-based agencies in the following sectors: (a) health care: physical health, mental health, addiction treatment; (b) criminal justice: law enforcement, the judicial system, alternatives to incarceration (ATI) programs; (c) Schools; (d) Other human and social service agencies – to address the social determinants of health.
• Collaborate closely with other 24/7 crisis response services in the community – to ensure a comprehensive umbrella of crisis response services for current or former guests.
• Collaborate with Chautauqua County Department of Mental Hygiene staff and administration to ensure continuity of care to guests.
• Ensure completion of all appropriate and required case documentation and ensure availability of such documentation to Chautauqua County, upon request.

Competencies

1. Demonstrable Expertise
2. Communication
3. Thoroughness
4. Management Excellence
5. Interpersonal Skills
6. Organization & Time Mgmt.
7. Mediation
8. Resiliency
9. Responsiveness & Calmness
10. Ethical Conduct

 Required Education and Experience:

1. Experience managing Recovery-oriented services
2. Significant demonstrable experience in managing staff and overseeing program implementation.
3. NYS Mandated Reporter
4. Current NYS Licensed Clinical Social Worker (LCSW)

Preferred Education & Experience

1. Bilingual English/Spanish
2. Trauma-Informed Care Training
3. Personal lived experience/s with mental illness preferred.

Classification

Exempt

Benefits/Additional Compensation

We offer a full compliment of benefits, including, choice of Health insurance (four options available) with Agency paying higher percentage for Exempt employees and max deductible paid for by Agency (with exception of catastrophic package), Dental, Vision, Flexible Spending account, 403b, Life Insurance provided by ROME with option to purchase additional life, EAP, 5 paid Float Days per year, PTO, Paid Sick time at 40 hours per year.

Supervisory Responsibility

 This position has overall supervisory responsibility for all staff & services based at the Chautauqua County Crisis Services Stabilization Center. This is a full-time position, and expected hours are 40 hours per week, as well as on-call responsibilities. Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.