Salary $16.00 /hr
Employment Part Time, 22.50 hours per week, Monday through Friday
8:30 am – 1:00 pm
Summary/Objective
Welcomes visitors and directs them to the appropriate staff. Provides information to the general public, clients and customers. Answers the main telephone line for Elmwood Avenue.
Essential Functions
- Answers the multi-line telephone, screens and directs calls to staff members.
- Takes messages for staff members as needed/makes sure customer needs are met.
- Maintains confidentiality of information relating to individuals and their families in accordance with agency policy.
- Imparts agency philosophy of “Equal Opportunity, Independence and Realization of Individual Potential” to children, families, program staff and community resources.
- Provides information regarding Rochester Rehabilitation/OneSource Solutions and Employment Connections to callers and visitors.
- Greets clients and directs them to staff members.
- Provides general administrative and clerical support.
- Receives and sorts incoming mail.
- Works as needed on ongoing projects and new job start-ups.
- Maintains the reception area to ensure that it looks presentable and updates AED and Conference room calendars monthly.
- Participates in conferences, workshops, department meetings and in-service training as needed or recommended to enhance job skills and personal growth and development.
- Record Maintenance: Staff and Client Attendance, sign in/out sheets, expense reports (if needed).
- Work in chart room, organizing, filing, charting for all University programs.
- Assist, as needed, with organizing, set-up, clean-up and staff recruitment for special events such as holiday party, summer luncheon and other related events for University Ave.
- Participates in building inspections, fire drills, fire extinguisher and AED inspections as scheduled and assigned.
- Adheres to agency’s policies and procedures as well as department guidelines.
Competency Requirements
Customer Service
Communications
Continuous Improvement
Collaboration/Teamwork
Accountability
Supervisory Responsibility
NONE
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 30 pounds.
Travel
NONE
Required Education and Experience
High School Diploma or GED required. Basic Microsoft Office, internet research and organizational skills. Good verbal and written communications, interpersonal and problem-solving skills.
Additional Eligibility Qualifications
None
What We Offer
- Affordable Medical / Dental / Vision Insurance
- Paid Time Off (PTO)
- 8 Paid Holidays
- Matching 403B Retirement Plan
- Additional Insurance Offerings – Specified Disease Insurance w/ Cancer Rider, Accident Insurance, Identity Theft Protection
- Employer Paid Health Reimbursement Arrangement (HRA)
- Employer paid Life Insurance, Short-term and Long-term Disability Insurance
- Tuition Reimbursement
Apply: Interested internal applicants are invited to submit an internal application form to Sandra Creamer, Human Resources Generalist, Rochester Rehabilitation. Other may apply on our website at www.rochesterrehab.org/jobseekers
Closing Date: until filled Posted: 1/12/2026
The agencies are equal opportunity employers. We do not discriminate against employees or applicants in the hiring, promotion, compensation, placement, termination, layoff, recall, transfer, leaves of absence or any other term or condition of employment on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran, domestic violence victim status, prior arrest and conviction records or any other protected category in accordance with applicable federal, state and local laws.
