We have a wonderful opportunity for a Supervisor-Family Advocate at our Syracuse, NY location.
This is a full time position (40 hours per week) Monday to Friday with a flexible schedule. Occasional evenings and Saturdays.
Under supervision and direction of the director or program manager, the individual in this position is responsible for the quality of services to clients and the performance of the direct care staff in a community based program and/or. The Supervisor Family Advocate coaches, trains and supports direct care staff in order to meet the needs of families. The Supervisor is responsible for the efficiency of the day to day operations of the Healthy Families New York (HFNY) program including scheduling staff, hiring, training, regulatory compliance (OCFS, COA, CMS, etc.,), and safety of youth, adults, families and staff. The Supervisor – performs direct care staff functions as required. The Supervisor supports Hillside’s Philosophy of Care and works to remove systemic barriers to ensure its implementation.
Responsibilities:
- Assists in interviewing, hiring, evaluating, training, providing supervision and quality services, and monitoring FSS/FRS performance according to Hillside and HFNY/Hillside’s policy and guidelines to include hiring, termination, performance evaluation and management, employee development, employee discipline/corrective action and employee compensation.
- Provides case and staff supervision, consultation, education, and direct observation and provision of service delivery to achieve program objectives.
- Provides case and staff supervision, consultation, education, and direct observation and provision of service delivery to achieve program objectives.
- Responsible for supervision, mentoring and support of all direct staff, Family Support Specialist/Family Resource Specialist (FSS/FRS).
- Ensure that the team meets on a regular basis and are knowledgeable in services, supporting staff’s professional development and adhering to agency and funder regulations.
- Assists with program task as needed such as but not limited to reporting and performance oversight.
- Assists in interviewing, hiring, evaluating, training, providing supervision and quality services, and monitoring FSS/FRS performance according to Hillside and HFNY policy and guidelines.
- Maintains a work environment that provides maximum support for well-being.
- Responsible for acquiring necessary materials for staff, conducting or arranging for family and child assessments during home visiting, providing documentation regarding services needed by and provided to each family.
- Ensure staff deliver comprehensive family driven, youth guided, trauma informed services.
- Maintains and ensures all necessary records, forms, reports and summaries in client files to ensure compliance with all Federal, State, Funder and Hillside standards.
Requirements:
- Bachelors + 3 years’ experience in human services or field involving children and families. Master’s degree preferred.
- “Lived Experience” as a parent/caregiver in navigating child serving systems to obtain services and resources for their child/family
- 3 years’ experience in human services or field involving children and families.
- Driver’s license with clean driving record
Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating great opportunities for our Agency, our people, and to those whom we serve. We offer a competitive benefits package to include very generous paid time off, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, paid holidays, and Employee Assistance Plan, just to name a few of the amazing benefits at Hillside! You’ll be working with great people and great clientele where you can truly make a difference. Apply online, get on board, and grow your career with us. You’ll be so glad you did!
EOE/AA Disability/Veteran
