Supervisor for Clinical Administration in Psychiatry

·         Supports the daily operations for the Crisis Stabilization Team by collecting data from various sources, to analyze and interpret it, and to make recommendations improving the operation.

·         Implements procedures for enhancing levels of service and quality. Re-evaluates implementation of supports to assess and determine further recommendations to improve gap closure and/or identify opportunities.

·         Collects, analyzes and interprets data to ensure optimal team success.

·         Troubleshoots and solves problems proactively and as they arise.

·         Collects and analyzes data to ensure staffing levels are appropriate for volume of patients scheduled at each location.

·         Attends monthly meetings as scheduled/required.

·         Directs and supervises Crisis Specialist staff.

·         Maintains compliance with employment law and ensures adherence to policies and procedures.

·         Collects, analyzes and interprets data to develop and establish standard operating procedures.

·         Develops and plans employee schedules to meet operational needs.

·         Assigns accountabilities and reviews completed work for accuracy.

·         Provides consistent feedback to staff on their performance and achievements.

·         Meets regularly with Crisis Specialist staff for information exchange and educational events.

·         Recruits, interviews, hires and trains Crisis Specialist staff in new system updates

·         Introduces and educates new staff to the unit and to their responsibilities of each position.

·         Ensures and inspects that the learning is competency based, provides clear expectations and goals to trainee.

·         Ensures annual staff mandatories are completed.

·         Assesses and evaluates performance throughout training, and provides feedback, additional resources and training when needed.

·         Provides educational material to staff to facilitate the learning process.

·         Initiates related personnel actions.

·         Monitors and edits Crisis Specialist staff time entry in HRMS, approves Crisis Specialist staff payroll and vacations.

·         Counsels Crisis Specialist staff regarding performance issues and develops with the staff, plans to improve.

·         Completes and delivers end of probation and annual performance evaluations of Crisis Specialist staff.

·         Assures accuracy of Crisis Specialist staff personnel files and assures that mandatory education is complete.

·         Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines

·         Making effective decisions when presented with multiple options for how to progress with the project

·         Serving as a point of contact for Crisis Stabilization team and Clinical team to ensure department coverage is maintained and adequately planned for to ensure team actions remain in synergy

·         Communicating with Crisis Stabilization Leadership to keep the project aligned with their goals

·         Performing quality control on the project throughout development to maintain the standards expected

·         Engage and provide support to promote positive patient care

·         Monitor interactions between patients to ensure patient safety

·         Assist in de-escalation of patients in distress

·         Engage in supports to promote patient safety

·         Collaborate with clinical staff to ensure consistency within disciplines

·         Provide guidance to Crisis Stabilization staff on site

·         Answer call-ins and make arrangements to provide adequate coverage to the department

·         Complete schedule modification in the moment to ensure clear communication

·         Partake in departmental planning meeting to ensure adequate patient care

·         Monitors timeliness and accuracy of work performed by Crisis Stabilization Team

·         Tracks and analyzes reports available to measure the effectiveness, productivity, and completeness of work completed; makes recommendations and implements processes to improve these measures when necessary.

·         Prepares monthly volume and statistical reports for the Leadership Team to review and to share at staff meetings.

·         In collaboration with Crisis Stabilization Team director, oversees clinical compliance for quality assurance, documentation and reporting.

·         Ensures compliance with standard, HIPAA, OSHA, OASAS, and The Joint Commission (TJC) policies by implementing quality controls, and providing and enforcing appropriate training.

·         Develops, and trains/practices for emergency and disaster planning protocols.

·         Understands and enforces patient rights and organizational ethics philosophies.