Job Title: Supportive Housing Assistant Manager (Community-based)
Status: Non-Exempt
Title of Direct Supervisor: Supportive Housing Program Manager
Starting Pay: $24/hr
Job Summary:
The Supportive Housing Assistant Manager provides support to the Housing Program Manager in overall daily operations of the Housing staff. The Supportive Housing Assistant Manager will assist with supervision to staff while also managing a caseload of clients. The Supportive Housing Assistant Manager will ensure that staff are educated on Housing First principles and they are followed consistently with our clients. Other areas of focus include but are not limited to supporting the development of staff skills, on-going staff education, and assisting with annual performance reviews for assigned staff.
Qualifications:
- A Bachelor’s degree in Social Work, Human Services or related field preferred. A minimum of 2 years of supervisory experience is preferred. Prior experience working with homeless services is preferred. Equivalent combination of education and experience will be considered.
- Excellent engagement, written and verbal communication skills and documentation skills.
- Ability to work independently with strong focus, task oriented, non-judgmental and able to set clear boundaries.
- Knowledge of and/or informed practice of motivational interviewing, trauma informed care, etc.
- Possession of a valid NYS driver’s license and a driver’s record considered acceptable by agency and insurance carrier and availability of a car for daily use including transporting clients to appointments, etc.
Essential Responsibilities:
- Provides daily support and assistance to direct service staff.
- Align with the vision of the agency while creating and maintaining an environment that encourages teamwork, collaboration, and positive work environment. Participates in Performance Improvement process of agency
- Supports and participates in the maintenance, development and implementation of housing first program practices, policies, and procedures.
- Assist in the process of required monthly chart audits as well as random chart reviews. Provides constructive feedback to Housing Stability Coordinators ensuring charts are compliant with HUD and COC standards.
- Participates in weekly team case conference meeting and assists and ensuring attendance of program staff at regular community meetings, operations meetings, and interdisciplinary team meetings.
- Assists in disseminating appropriate information regarding agency policy and procedural changes to program staff, ensuring appropriate implementation and on-going compliance for program expectations.
- Maintains updated knowledge of other existing community resources and directs the staff to utilize resources appropriately. Ensures all staff participate in applicable and/or required program specific training.
- Participates in the interviewing process.
- Assists to ensure staff complies with mandated orientation, education, and have timely performance appraisals while motivating staff to their full potential by providing a positive work environment atmosphere. Assists staff in identifying their developmental goals and provide on-going guidance to assist in achieving.
- Exemplifies excellent client relations and is held accountable for service excellence of staff within the housing program while developing and maintaining effective interpersonal relations with superiors, peers, subordinates, community partners and clients.
- Assist in responding to and investigates landlord and/or client complaints in a timely fashion.
- .Share in the on call responsibilities of the program as designated by the on call rotation.
- Other duties as assigned by supervisor.
Employer’s Disclaimer:
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities
- This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related instructions and to perform any other job-related duties requested by their supervisor
- This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
